What are the responsibilities and job description for the Help desk support position at InfoPeople Corporation?
System Administrator SA1 A4 SC1
This requisition requires
an in-person interview at the work site (DOC Central Office, 1920 Technology
Parkway, Mechanicsburg, PA 17050).
Start date for this position is as soon as
possible pending a compliant PATCH and passing the DOC-related background
check.
Dept of Corrections
1920 Technology Parkway,
Mechanicsburg, PA 17050
Remote work is an option but is not a
guarantee. After 6 months of on-the-job training, the manager will make the
final decision of whether to allow this, based on job performance and
understanding of the role.
Description of Duties
Able to coordinate, communicate, document,
track progress and status on initiatives.
Familiarization with project management
concepts
Responds to management's special requests for
asset information.
Maintains, tracks, and prepares Chain of
Custody documentation for all end-of-life equipment returned for surplus.
Prepares surplus equipment for proper disposal
in accordance with DGS / PSDC requirements.
Recommends and coordinates IT asset
replacements, upgrades, and enhancements schedules.
Develops, documents, and initiates processes
that involve IT asset installations, relocations, and changes.
Provides technical guidance on IT assets for
procurement documents and agency requisitions preparation.
Responds to Service Desk tickets requiring
Level 2 asset management attention.
Provides technical services to analyze,
recommend, and implement proposed new phases of the ServiceNow Asset Management
module.
Processes ServiceNow updates and
reconciliations identified through physical inventory reports returned from the
field.
Provide level 2 troubleshooting and technical
problem resolution related to PC hardware, software and peripherals. Utilizes
ServiceNow to identify, track and resolve issues.
Utilizes Microsoft Systems Center
Configuration Manager to run available hardware and software reports.
Create documentation for technical staff and
end user.
Utilizes Microsoft Systems Center
Configuration Manager to image laptop and desktop hardware.
Familiar with video conferencing platforms,
conference room VC setups, troubleshooting.
Familiar VMware
Virtual Desktop Infrastructure
Utilizes AirWatch WorkspaceOne to perform
administrative tasks, such as reporting and compliance for Windows modern
managed devices.
Last updated : 2024-05-24
