We are currently seeking a Computer Technician with the drive and determination to help us support our client base. The responsibility of the technician will be to perform basic triage on inbound customer calls and escalate customer issue as appropriate to Level 2 & 3 Engineers. Growth and training is encouraged, we like to promote from within. If you have the drive and the desire, we’d like to talk to you.
Candidates must be energetic, passionate and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include reviewing and managing tickets from the Network Operation Center, monthly maintenance of servers and backup devices. Responsibilities also include identifying, documenting and troubleshooting user basic computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our professional services automation solution along with other service-specific tools and technologies to deliver remote user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and developing and maintaining relationships with user and vendor contacts.
Minimum Skills Required:
This Position Entails:
The Successful Candidate must be:
Education:
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: In person
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