Implementation Specialist

Infosec believes knowledge is power when fighting cybercrime. We help IT and security professionals advance their careers with skills development and certifications while empowering all employees with security awareness and privacy training to stay cyber safe at work and home. It’s our mission to equip all organizations and individuals with the know-how and confidence to outsmart cybercrime. 

At Infosec, you’ll be surrounded and supported by a bright team – endlessly curious, eager to try new ideas and ready to roll up their sleeves together. Our inclusive values and open door philosophy are rooted in the belief that great ideas come from everyone. Your voice matters here! As a quickly growing and stable company, you’ll find plenty of opportunities to start or build your career. We’re all about inspiring, recognizing and rewarding employees to be successful.

Implementation Specialist

Your role

As an Implementation Specialist, you play a critical role in the implementation process for our SaaS-based software platforms. Your technical prowess will enable you to easily understand the relationship between Infosec IQ and customer networks including firewalls, security appliances, and authentication. You understand the scope of feature requests, and how to be a trusted technical advisor to our clients through implementation and post-sales customer support. 

You’re a motivated individual contributor and a team player who works directly with customers, client success, and internal customer experience team to provide concise solutions to the client.

Your qualifications

• 1 years of implementation or tier 2 (or higher), help desk experience, technical sales experience, or a suitable combination
• Bachelor’s degree preferred
• Hands-on experience with troubleshooting network or technical issues. Knowledge of Active Directory, email servers, SSO, or Learning Management Systems preferred
• Project management experience preferred (schedules, clear communication, and critical path to program launch)
• Extremely organized and friendly with excellent verbal and written communication skills
• Self-motivated with great time management skills
• Strong teamwork background 
• Quick study with the ability to learn and apply new information, think on your feet, and solve problems with either prescriptive or creative solutions.

Why you should join us

• Quickly growing, stable (16 years!) tech company
• Named to Madison Best Places to Work 2021
• Flexibility to work from home
• Internal career path opportunities
• Competitive base salary and 401(k) with company match
• Health and wellness benefits (medical, dental, vision, short term disability insurance, FSAs, supplemental insurance, life insurance, Employee Assistance Program)
• Paid parental leave
• Paid time off for volunteer and charitable work
• Infosec Gives pledge — sharing 1% of our profit, product and time to impact communities around us
• Commitment to diversity and inclusion so all employees feel comfortable and confident bringing their whole selves to work

How to apply

If this sounds like the opportunity you’ve been looking for, apply right now! A real human being will review your application and get back to you if you’re a good fit. If you’re unsure or have questions, reach out to us at hr@infosecinstitute.com. We look forward to speaking with you soon!

Infosec is an equal opportunity employer.