Call Center Representative - 26367

Here are job position details for your review:

Job Title: Call Center Representative
Pay Rate: $17/Hr
Duration: 3 Months
Location: Toledo, OH
Shift: AM: Training; 7 am-3:30 pm for first 1 week then 10:30 am-7 pm Monday-Friday; 8 hrs per day/40 hours/wk.

This position is for a Hospital

Paramount Healthcare Shift: AM: Training;7 am-3:30 pm for first 1 week then 10:30 am-7 pm Monday-Friday; 8 hrs per day/40 hours/wk.
Pay Rates:
Week 1-3--training: $17/hr
Week 4-8: $20/hr
Week 9-End of Assignment: $21/hr
Job Description:

• The Member Services Representative will provide quality, professional, personalized service to all members according to Plan guidelines.
• They handle telephone, written, and walk-in inquiries in a courteous, professional, thorough manner to assure member satisfaction and education.
• The Member Service Rep will be on the phone all day.
• They use problem-solving skills and knowledge of benefits, claims/membership policies, and procedures to assure the correct application of benefits.
• They assess when further action is required by sending inquiries promptly to the research team for appropriate action.
• They have the ability to utilize a variety of computer software programs and written materials to access information needed to assure accurate responses to questions.
• The Member Services Representative provides assistance to the Member Services Department by performing special projects to aid in the smooth functioning of the department.
• They interact professionally and effectively with members, management, and other departments demonstrating compassion, accountability, respect, and excellence, and thoroughly document all inquiries within 24 hours of member or customer contact.
• They provide input to management on problem trends or patterns to assure correct processing and/or enhance member education.

JOB REQUIREMENTS

• A high school diploma or GED and a minimum of two years of experience in a customer services role required
• Experience with Medicare, Medicaid, HMO, PPO, or other health insurance organizations preferred
• Ability to read and interpret documents such as department instructions and procedure manual
• Knowledge of medical terminology and or history of customer service preferred
• Exceptional communication skills, good grammar, problem-solving and organizational skills required
• Previous CRT entry skills and typing a minimum of 35 words per minute required
• Ability to maintain confidential information; ability to communicate on telephones, in writing, and in person required
• Ability to function well under pressure while contributing to a supportive work team

Job Types: Full-time, Contract

Salary: Up to $17.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Toledo, OH 43604: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please mention your Email ID

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location