What are the responsibilities and job description for the Consultant - ServiceNow position at Infosys?
Infosys is seeking to hire Functional Consultant with Functional domain experience in one of processes like IT Service Management, IT Operations Management, HR Services, Security Operations, Customer Service Management etc. The position primarily will be responsible for playing functional lead (Project Management Consultant or Business Process Consultant) roles at ServiceNow engagements for various Infosys clients covering various Service Management processes.
Required Qualifications:
Preferred Qualifications:
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Required Qualifications:
- Candidate must be located within commuting distance of Raleigh, NC or be willing to relocate to the area. This position may require travel in the US.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of working experience in Information Technology.
- Experience working with ITIL processes or one of the functional domains like Operations Management, HR Services, Security Operations, Customer Service Management etc.
- Good understanding of key ITIL or functional domain concepts and their business applicability
- Experience working as Project lead / Scrum master / Functional lead working with team of functional analysts/developers
- Strong communication skills and experience managing IT/Business Stakeholders
- Experience working in a global delivery model as part of large deployment or support engagement and be able to fulfill the following responsibilities:
- As the Project Management Consultant role, the candidate should be able to
- Provide support to Implement ServiceNow Projects
- Liaison between the client and functional/technical teams, conduct workshops
- Advocate the use of Agile Implementation to simplify the delivery of ServiceNow Projects with different clients.
- Conduct Workshops and project meetings
- U.S. citizens and those authorized to work in the U.S. are encouraged to apply. we are not able to sponsor at this time
Preferred Qualifications:
- Experience working with any Service Management tools like Remedy, CA Service Desk etc.
- ITIL/PMP/Agile/Scrum certifications
- Any industry leading Service Management or Domain certifications
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
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