Process Lead

Process Lead

Job Description:
Infosys McCamish – Process Lead – Advanced Markets

As a Process Lead, you will monitor incoming work requests for instruction accuracy and completeness and be responsible for working with the client to supplement or clarify incomplete or ambiguous requests. You will be intensely involved in facilitating new processes and procedures, working with immediate supervisor/manager in defining workflow that will ensure efficient and accurate processing of the business associated with the assigned team. You will assist in integrating these new processes into existing operations. You are or will become a Subject Matter Expert to the processes and procedures, client products, VPAS®Life, CSWD, and any other ancillary systems.
You will train new team members in operational functions including client specific procedures, service level agreements, the use of internal systems and client specific tools. You will track and report productivity service measurements to immediate supervisor/manager regularly to improve team and individual effectiveness. You will assist in monthly Metrics Reporting for volume and accuracy of work performed in the group, as well as documenting client specific processes and procedures.



Location for this position is Atlanta, GA. This role needs travel as per project needs.

Qualifications:

Basic:

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• At least 4 years of relevant work experience in BPO sector, working on data.

Preferred

• Two (2) years in a client facing role or as a lead.
• Insurance industry knowledge COLI, PPVUL, PPVA, IUL
• An understanding of trading equity, fixed income, derivative securities (hedge funds)
• VPAS®Life recordkeeping system
• Experience in Financial Services sector working with data or trade processing
• Analytical skills
• Good understanding of McCamish Systems’ functionality and service offerings
• Strong understanding of Advisor / Client relationship.

Note:
1. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
2. The job entails sitting as well as working at a computer for extended period of time. Should be able to communicate by telephone, email or face to face.

COVID-19 Considerations:
Vaccination required. Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

About Us

Infosys McCamish Systems,(http://www.infosysbpo.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited.(www.infosysbpo.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPO clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.


EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity