Project Manager

Project Manager
New York City, New York

In the role of Project Manager, you will act as an expert for the project team to different stakeholders, ensure process compliances, resolution of escalations, track and report project status regularly and contribute to process improvements to sustain delivery predictability and meet client and internal commitments within the guidelines, policies and norms of the company.

In this role you will be responsible for client and team interactions, transition activities, floor operations, quality and process compliance, knowledge management, internal/external audits and process compliance.

Responsibilities may include but are not limited to:

• Strong Project Management skills.
• Strong Analytical, problem anticipation, diagnosing and solving skills.
• Act as one of our main on-site governance points for the 75-100 FTE Offshore engagement.
• Strong executive presence and ability to inspire Client confidence.
• Ability to quickly understand our offerings portfolio and seek out new opportunities.
• Good networking skills. Will be responsible to seek new areas of growth in the account.
• Manage projects, working closely with Offshore Project Managers and stake holders to ensure successful delivery.
• Define and track Key Performance Indicators and actively manage Cost, Schedule and Scope.
• Define and manage strategies to improve economies of scale and quality.
• Define and publish program-level dashboard to executive leadership.
• Effectively manage program risks.
• Proactively manage inter-project dependencies.
• Effectively escalate when clients fall short of their commitments.
• Assess stakeholder satisfaction and take corrective action as required

Qualifications

Basic

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 13 years of experience in the job description below.

Preferred

• Experience in client facing role managing highly complex programs
• Should have managed global programs with 100 team members and multiple sub-projects
• Delivering with on-shore and off-shore teams
• Prior experience in managing stakeholder expectations, SLAs, KPIs, project metrics and reporting.
• PMP Certification or other PM certifications are nice to have.
• Preference for candidates with experience in the Utilities sector

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

COVID-19 Considerations:
Vaccination required. Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

Work Remotely: This role is based out of Manhattan in New York City is on a hybrid work model until company’s decision to return to office.

About Us
Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 33 delivery centers across 14 countries. We employ over 44,443 people from over 110 nationalities, as of Dec 2020.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

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