What are the responsibilities and job description for the It Help Desk position at InfoTrust?
Are you a passionate IT Helpdesk Technician looking for an opportunity to advance your career, knowledge, and skills in a fast-growing company? Are you an individual who loves to learn and enjoys a fast paced environment? Do you consider yourself a strong problem solver? If so, this is the role for you!!
InfoTrust is searching for an experienced IT Helpdesk Technician to join our team. This role will be pivotal in helping us continue to provide support to our internal team by monitoring and managing internal systems through our help desk channels. Specifically, helping our teams to run more effectively and efficiently by monitoring and taking action on internal help desk tickets.
More about InfoTrust: InfoTrust is a digital analytics and technology company. We are on the edge of innovation in this exciting world of digital analytics. We work with some of the biggest brands in the world to deliver best-in-class solutions—ultimately helping them become more data-driven. InfoTrust has had a tremendous amount of success with our clients, yielding a net promoter score (NPS) of 72 , and an internal eNPS (employee) of 82 . We pride ourselves on being awarded the best place to work in multiple national, regional, and local lists. And we take our culture and core values very seriously—always looking for ways to grow, take ownership, and operate on the edge of innovation.
Primary Duties, Responsibilities and Essential Functions
The IT Helpdesk Technician position will work with internal teams to manage our helpdesk channels by monitoring systems and service tickets. You will utilize strong problem solving skills and logical reasoning to assist internal teams to operate more effectively and efficiently.
The following list outlines duties that must be performed by a IT Helpdesk Technician:
- Support internal team members leveraging business systems such as Salesforce, Slack, Zoom, and Microsoft Office.
- Monitoring incoming helpdesk tickets and responding to individuals with solutions.
- Documenting solutions to craft a knowledge base to empower the team to solve independently.
- Develop reports to help interpret data within the systems to assist team members in making business decisions.
Requirements
To be success as the IT Helpdesk Technician, we have identified the following requirements:
- Excited about the opportunity to improve procedures.
- Curiosity to learn about the development behind the scenes for various platforms; Salesforce Apex and Flows, Slack Integrations, etc.
- Strong use of logical reasoning to problem solve and consider all plausible outcomes.
- Ability to interpret error codes for debugging regardless of platform.
“Nice-to-haves”
These things are not required, but would be preferred for the role:
- Exposure to one or more programming languages such as Python, Javascript, Java, C , R, etc. used to improve procedures and solve problems.
Location:
We prefer someone that is within the North American Eastern Time zone. We will be flexible to remote employees within the U.S. for the right candidate. We also have locations in Cincinnati and Chicago if you prefer to work in the office or a hybrid schedule.
Thanks for getting to the bottom of the job description! If you are excited about this role, and wanting to drive impact within an organization, then we encourage you to apply. Still not sure if it is a fit? Feel free to check out our reviews on Glassdoor, check out our blog to see more about what we do, or watch some of our videos on youtube.
Diversity is one of our 6 core values at InfoTrust:
InfoTrust is committed to a diverse workforce and we are an equal opportunity employer. We want strong, diverse teams built from different backgrounds, experiences and identities. We are building an inclusive, supportive place for you to do the best work of your career.
