Business-to-Business Collection Specialist

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers.  We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada.  Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

SUMMARY:

The Collections Specialist performs collections functions for unpaid and/or delinquent customer account balances, initiating appropriate action, and maintaining records.

Strong grammatical structure needed to draft business correspondence. Fluency with Microsoft Office Products, with emphasis using Excel and Word. Ability to self-direct priorities and tasks. Prior healthcare business office or collection experience required. Accounts Receivable experience a plus.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Review status of delinquent accounts that appear on the monthly aging report and initiate collection action to resolve unpaid balances.
• Responsible for monitoring and maintaining customer past due accounts – Making outbound collection calls to delinquent accounts, account adjustments, small balance write off, customer reconciliations, processing credit memos, unapplied cash resolution and cash posting.
• Generate and mail monthly statements to customers.
• Responsible for obtaining and tracking purchase orders.
• Responsible for obtaining and tracking tax exempt certificates for our customers.
• Responsible for updating and adding customer information in appropriate system.
• Must communicate and follow up effectively with sales department regarding customer accounts on a timely basis.
• Provide process improvement ideas and feedback to management.
• Perform other related duties as assigned. 

SUPERVISORY RESPONSIBILITIES:

 This position has no supervisory responsibilities

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Associate degree (A. A.) or equivalent from two-year college or technical school; or two to four years’ related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have knowledge Microsoft Office including Excel and Word.
• Must have an overall knowledge of the healthcare industry.
• Prior collection experience

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team
• Ability to prioritize and organize work
• Excellent customer service skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE TO INCLUDE:  

• Health, Dental, Vision
• Life Insurance, STD & LTD
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Paid Parental Leave
• Employee Assistance Program
• Competitive Pay
• Direct Deposit
• Employee Referral Bonus