Account Manager - Kansas City

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

*** This position will be located in Kansas City, and will require local travel within the Midwest***

SUMMARY:
Under the direction of the Regional VP of Oncology Sales, the Account Manager is responsible for servicing assigned customer accounts and working with the Territory Manger to grow and maintain territories across the Midwest. The Account Manager will be responsible for managing all paperwork, pumps, and supplies, while increasing utilization, reducing pending tickets, and providing superior levels of customer service.

Certain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccinations prior to entering their facilities. Your role may require proof of vaccination in order for us to receive the accreditation credentials needed to effectively service our customers.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Work with Territory Manager to grow and maintain territories across the Pacific Northwest
• Provide front-line service to customers by picking up paperwork and pumps
• Identify and rectify pending paperwork issues with customers
• Increase pump utilization and maintain appropriate inventory of pumps at facilities
• Monitor usage of supplies and other consumables (e.g. IV sets) at appropriate accounts; ensure customers are meeting applicable contractual volume commitments
• Communicate with Territory Manager(s) and assigned CSR daily
• Develop leads for new products in assigned facilities – asks the right questions
• Receive, research and answer customers’ inquiries and requests regarding accounts, products, rates, and services offered by the Company
• Handle customer complaints
• Produce and submit reports as requested by Management
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:
No supervisory or management responsibilities

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum completion of High School Diploma or GED
• Bachelor’s Degree or 1 - 2 years of experience; or equivalent combination of education and experience within customer service and account management
• Knowledge of Microsoft Office products, specifically Word, Access, and Excel
• Customer Relationship Management (CRM) experience preferred
• Strong telephone skills
• Professional, organized, and detail-oriented
• Ability to multi-task
• Ability to write routine reports and correspondence
• Current valid driver’s license required

PERSONAL AND PROFESSIONAL ATTRIBUTES:
The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Database software, Spreadsheet software and Word Processing software.

OTHER QUALIFICATIONS:
Must be able to travel approximately 50% of the time with overnights

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE:
At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution
• Health Savings Account
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• 401(k) with a specified Company Match
• Life Insurance, STD & LTD
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Paid Parental Leave
• Employee Assistance Program
• Competitive Pay
• Direct Deposit
• Employee Referral Bonus

Experience

• 1 year(s): Customer Service
• 1 year(s): Account Management

Education

• High School or better

• Associates or better

Skills

• Teamwork
• Organization
• Function Independently
• Critical Thinking
• Highly detail oriented