Customer Support

Job Details

Job Location

US TN ITP 001 Brentwood TN Office - Brentwood, TN

Remote Type

Fully Remote

Description

About Inhabit

Inhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit Inhabit.com.

About Tenant Technologies

TenantTech is an online property management system with an emphasis on document creation and document management.

Job Description Summary

This position is a client-facing role and requires communicating directly with property managers to assist them with questions related to our software and the forms we provide. Prior knowledge of the property management industry would be extremely beneficial, but not required. The individual in this role must have the ability to engage clients in a positive and professional way through the client support process. They must be willing to work in a team environment and have strong communication skills with clients and fellow employees.

What You’ll Do (Functions & Responsibilities)

• Provide support to clients (property managers) via phone, chat, and email.
• Deliver timely and professional feedback to client requests by email, chat, and phone.
• Perform troubleshooting as necessary to identify the cause of issues reported by clients
• Communicate with the Product Manager regarding technical issues reported by the client and relay the resolutions back to the client
• Participate in team meetings to understand team priorities, offer solutions, and provide suggestions for process improvement
• Ability to work independently and take initiative.
  
  
  

Qualifications

What We’re Looking For (Minimum qualifications)

• Minimum 2 years’ customer service experience
• Able to quickly learn systems, processes, and procedures, and grasp technical concepts
• Excellent organizational, written and oral communication skills to convey information and explain a wide-array of syntax from beginner level users to developers
• A strong sense of urgency; good time management
• Detail oriented and a pattern of high level of accuracy
• Impeccable relationship skills with ability to communicate effectively
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• Previous experience working in the multi-family or affordable housing industry and with property management software is strongly desired.
• Knowledge of Property Management Solutions (Yardi, Rent Manager, Appfolio, MRI, or oneSite) is a plus
• Knowledge of ticketing or help desk systems; (ie) Freshdesk, Salesforce
  
  
  

Education Requirements

• High School or GED required
  
  
  

Type

• Full Time, Hourly, Non-Exempt
  
  
  

Location

• Brentwood / Memphis TN
  
  
  

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs
  
  
  

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.