Contact Center Supervisor - Independent Contractor Orlando (#OEX)

POSTED ON 9/25/2022 CLOSED ON 10/23/2022
Inktel Contact Center Solutions Hired Organization Address Kissimmee, FL Full Time | Contractor

Job Posting for Contact Center Supervisor - Independent Contractor Orlando (#OEX) at Inktel Contact Center Solutions

Our Contract Supervisors are Independent Contractors for a limited engagement, typically under 1 year. They are primarily responsible for managing a team of remote home service partners, although they may help from time to time in other areas.

Responsibilities:

  • Lead a team of 15- 30 agents; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
  • Model Inktel’s Passion for People in every interaction.
  • Implement strategies to manage attrition.
  • Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
  • Communicate key messages effectively to ensure that your team is well informed about issues that may impact them or their customers.
  • Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
  • Develop and audit quality assurance strategies to ensure the delivery of world-class service.

Qualifications

  • 1-3 years of remote contact center operations management
  • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
  • Driven by delivering results
  • Professional demeanor, put together
  • Dependable and consistent
  • Thrives in a fast-paced environment with changing priorities and goals
  • Empathetic and active listening
  • Excellent communication skills: concision and clarity
  • Passion for coaching, providing feedback and developing talent
  • Positive outlook and enthusiastic attitude

Job Types: Full-time, Contract

Pay: $22.00 per hour

Schedule:

  • 8 hour shift
  • Evening shift
  • Overtime
  • Weekend availability

COVID-19 considerations:
Inktel follows the CDC guidelines.

Ability to commute/relocate:

  • Kissimmee, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Supervisor: 2 years (Required)
  • Customer service: 5 years (Required)

Work Location: One location

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