Job Posting for Contact Center Supervisor - Independent Contractor Orlando (#OEX) at Inktel Contact Center Solutions
Our Contract Supervisors are Independent Contractors for a limited engagement, typically under 1 year. They are primarily responsible for managing a team of remote home service partners, although they may help from time to time in other areas.
Lead a team of 15- 30 agents; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
Model Inktel’s Passion for People in every interaction.
Implement strategies to manage attrition.
Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
Communicate key messages effectively to ensure that your team is well informed about issues that may impact them or their customers.
Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
Develop and audit quality assurance strategies to ensure the delivery of world-class service.
1-3 years of remote contact center operations management
2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
Driven by delivering results
Professional demeanor, put together
Dependable and consistent
Thrives in a fast-paced environment with changing priorities and goals
Empathetic and active listening
Excellent communication skills: concision and clarity
Passion for coaching, providing feedback and developing talent
Positive outlook and enthusiastic attitude
Job Types: Full-time, Contract
Pay: $22.00 per hour
8 hour shift
COVID-19 considerations: Inktel follows the CDC guidelines.
Ability to commute/relocate:
Kissimmee, FL: Reliably commute or planning to relocate before starting work (Required)