IT Manager

IT Manager

ABOUT THE INNOCENCE PROJECT

The Innocence Project works to free the innocent, prevent wrongful convictions, and create fair, compassionate, and equitable systems of justice for everyone. Our work is guided by science and grounded in anti-racism. Since our inception, the Innocence Project has used DNA and other scientific advancements to prove wrongful conviction. To date, we have helped to free or exonerate more than 200 people who, collectively, spent more than 3,600 years behind bars. Our efforts have led to the passage of more than 200 transformative state laws and federal reforms. Today, the Innocence Project continues to fight for freedom, drive structural change, and advance the innocence movement. To learn more, please visit www.innocenceproject.org.

ABOUT THE POSITION

The IT Manager provides support and administration of technology systems used throughout the organization including desktop and laptop hardware, server hardware, virtualization infrastructure for servers and desktops, network and conference rooms. They provide technical oversight and coordination of relationships with IT managed service vendors to ensure maximum availability of technology systems to support the work of the Innocence Project. 

The IT Manager reports to the IT Director, works closely with the IT Support Specialist and supports approximately 120 users.  This position has no direct reports.  

The duties of this position require approximately 40 hours of work per week to be performed 4 days in-office and one day remotely. Coverage of other IT personnel is required so that on occasion the IT Manager will need to be in-office 5 days per week.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

While the Innocence Project has supported remote work throughout the COVID-19 pandemic, we are currently committed to a hybrid workplace with mandatory three days per week in-office. The number of required in-office days is subject to change. 

THE IDEAL CANDIDATE

The ideal candidate is detail oriented and quality focused. They are able to manage multiple, competing priorities. They have excellent customer service and communication skills. 

In addition, all Innocence Project employees must embrace, respect and value the rich diversity of perspectives and experience of a diverse and heterogeneous staff.  We recognize and appreciate that our work is better for having varied participants and thought partners.  The ideal candidate is someone who thrives in this type of environment. 

ESSENTIAL JOB FUNCTIONS

HELPDESK SUPPORT FUNCTIONS

• Serve as the primary support contact for workstation assistance, diagnosing and resolving device and network problems, including issues with desktops, laptops, printers, and scanners running on Windows and Mac OS.
• Manage the IT portion of user on-boarding and off-boarding including forms to collect information, provisioning of user accounts, and initial user technology orientation
• Support users in use of conference rooms and online meeting software
• Maintain IT inventory of technology including ensuring spare equipment is available when warranted
• Provide training to users on new systems or as needed to new users

SYSTEMS ADMINISTRATION

• Manage the Citrix / Azure virtual server infrastructure in coordination with IT managed services vendor and the IT Director
• Manage the implementation of new systems or changes to existing systems using internal and external resources as needed

GENERAL SUPPORT OF IT UNIT

• Advise on renewal or replacement of old hardware and software infrastructure as the needs of the organization evolve, and provide recommendations to IT Director for upcoming technology needs
• Ensure up to date IT procedures and documentation are maintained in coordination with IT managed services vendor and IT Director
• Maintain up to date with trainings and knowledge necessary for the security of the organization
• Support the technology needs of the Network Support Unit at the yearly conference (900 attendees)

QUALIFICATIONS & EXPERIENCE

• Bachelors’ and specialized technical degree/training/certification, or equivalent specialized relevant experience
• 5 years experience in an IT-related position, or equivalent education
• MCP Microsoft Certification (preferred)
• 3 years experience supporting and troubleshooting latest Windows OS and Microsoft Office applications in a corporate network environment
• Experience working with a Help Desk trouble ticket system
• 3 years experience providing direct support to internal users in an IT-related position
• Proven ability to work with external technology managed services vendors
• Must be legally authorized to work in the U.S.

KEY COMPETENCIES VALUES

• A demonstrated passion for technology and the ability to quickly learn new systems, software, and processes (Technology Skills)
• Ability to respond in a timely and helpful fashion to phone calls and email messages for support (Customer Service)
• Ability to communicate effectively with a diverse user population, determining their support needs and helping non-technical users to understand complex technology issues. (Communication Skills; Interpersonal Skills)
• Attention to detail (Quality Focused)
• Ability to work cooperatively with teams and with different levels of technical ability (Teamwork)
• Interest in issues of human rights and justice, specifically the work of the Innocence Project
• Ability to travel outside of NY state to support the Network Conference
• Flexibility and a sense of humor (Flexibility/Adaptability)
• Enthusiasm for the work of the Innocence Project and for social justice, including a demonstrated commitment to public interest
• Shares values of equity, excellence, collaboration, humanity, integrity, respect, and accountability
• Enthusiasm for the work of the Innocence Project and for social justice, including a demonstrated commitment to public interest
• Shares in the IP’s values of accountability, collaboration, empathy compassion, equity, person-centeredness, quality focus, and self-awareness

COMPENSATION, BENEFITS & PERKS

The salary for this position is highly competitive and the Innocence Project offers an excellent benefits package, including fully-paid individual health, dental and vision insurance, Flexible Spending Account, 401k plan with 6% company-match, paid disability and family care leave, adoption and fertility expense reimbursements, and company-paid transportation benefits.

WORKFORCE DIVERSITY AND EQUAL OPPORTUNITY

The Innocence Project considers the diversity of its workforce to be vital to our organization’s success in meeting its mission.  We strongly encourage applicants from all cultures, races, educational backgrounds, life experiences, socio-economic classes, sexual orientations, age, gender, and physical abilities to apply. Individuals with personal connections to the criminal legal system are strongly encouraged to apply.

As an Equal Opportunity Employer, it is our policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, disability, familial status, marital status, predisposing genetic characteristics, actual or perceived domestic violence victim status, unemployment status, caregiver status, or any other category protected by law.

APPLICATION INSTRUCTIONS

To apply, please visit JazzHR. Upload a cover letter expressing your interest in the role and the organization’s work, and a resume titled with your name in this format (last name_first name_cover letter/resume). Only applications with cover letters will be considered complete applications. Information submitted through this secure site is kept confidential. Due to the large volume of applications, we are unable to give applicant updates by phone or direct email. 

**Applications for this position will be considered on a rolling basis until the post is filled.** 

SALARY RANGE

$78,625-$92,500

Salary : $78,625 - $92,500