What are the responsibilities and job description for the Safelite Direct Hire Customer Service Advocate - Pay up to $17.50/hr! position at InnoSource?
- Safelite Direct Hire Customer Service Advocate - Pay up to $17.50/hr!
Are you looking to get your foot in the door with a nationally recognized company? Are you looking for amazing opportunities? Join the Safelite Auto Glass team that has a philosophy of building deep relationships within the community, with a focus on great customer experiences! If you are driven, possess strong communication skills, and have a desire to learn and help others, apply now for the Customer Advocate role!
The direct-hire Customer Advocate role is an important first point of contact for many customers and insurance partners across the country. This career-launching opportunity provides on-the-job paid training that teaches everything needed to ensure an exceptional customer experience. This is an excellent career that takes the stress out of a customer’s day!
What You’ll Get:
- Competitive weekly pay up to $17.50/hr.
- Paid training and all the tools and resources you’ll need to be successful!
- A competitive benefits package - which includes a 401(k) plan with company match, and medical coverage plans customized to suit your needs.
- Up to $5,250 annually in tuition reimbursement.
- View all our health, wealth and life offerings at www.safelitebenefits.com.
About InnoSource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Key Responsibilities - Safelite Direct Hire Customer Service Advocate - Pay up to $17.50/hr!
- Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops - listening to each customer's needs and concerns.
- Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
- Use production/shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles - qualifying the damage for a repair or selecting the appropriate glass part for replacement.
- Proactively assist the CSR team by answering calls as needed.
- Help new associates get up and running with orientation and training, as needed.
- All other duties as assigned.
Required Skills and Experience - Customer Service Advocate - Pay up to $17.50/hr!
- Prior experience in a call center/contact center/customer service preferred.
- Ability to operate a computer and telephone systems while seated for extended periods of time.
- Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.
- Ability to multi-task, problem solve and show empathy.
- Looking for a friendly personality, who is not afraid to take initiative.
Education - Customer Service Advocate - Pay up to $17.50/hr!
- High school diploma or equivalent (or actively enrolled).
Benefits and Pay - Safelite Direct Hire Customer Service Advocate - Pay up to $17.50/hr!
- Up to $17.50/hr.
- Daytime hours between 7AM and 7PM, Saturdays required.
- Commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
INDIE12
Deadline for Applying for Safelite Direct Hire Customer Service Advocate - Pay up to $17.50/hr!
Apply before Invalid date
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
CID604
