Product Owner

Position Overview

Reporting to the Director Product Development. The Product Owner is responsible for leading the customer, operational, and financial objectives for IPA’s new software customer migrations and implementations. This role requires experience with software release management, software project management, team management, and quality focused delivery. It is a key role to the successful roll-out of IPA’s next generation software solution and will be expected to partner with functional areas across the Company to ensure success of our customer and the business. You will be responsible for planning and leading cross-functional teams; create and instruct standard project plans for customer on-boarding; and ensure timely implementation plans to achieve company financial goals.

Responsibilities

• Own the success of all aspects of the roll-out of IPA’s New Software solution
• Quickly build relationships with internal team members
• Coordinate internal team members through Alpha, Beta, and GA roll-outs
• Monitor resource allocation and identify if more or less is needed
• Plan for and lead regularly-scheduled, efficient meetings to focus project tasks
• Identify and remove obstacles hindering an optimal roll-out
• Optimize process and performance
• Provide insight into valuable KPIs to measure the success of each customer roll-out
• Identify risks / blind spots / issues and recommend remediation / mitigation plans
• Appropriately escalate issues
• Regularly communicate progress with internal stakeholders via reports, presentations, infographics, etc. as needed
• Clearly identify and document opportunities for improvement with each roll-out experience
• Establish and leave in place relevant templates, processes and tools to support the continued efforts of the program and team
• Ability to think strategically with regards to staged roll-out plan

Essential Job Functions and Basic Duties

• Responsible for designing, establishing, training, communicating, and enforcing methodologies, tools, policies, and practices to support on-time, within budget and quality customer focused delivery
• Enhance/modify methodology to improve the repeatability and predictability of SW implementation services; drive continuous improvement in business operations by initiating change and creating an environment that is conducive to change
• Measure and monitor customer satisfaction through Implementation experience; conduct post implementation reviews to obtain feedback, lessons learned, and incorporate enhancements into the overall implementation methodology
• Ensure effective working relationship between IPA’s cross-functional teams
• Strong knowledge of the Company’s operations and management
• Thorough understanding of IPA products, related technologies, and IPA’s process
• Knowledge of company policies and procedures
• Adhere to established security safeguards, procedures and all other applicable company and regulatory policies
• Perform other duties, as assigned

Minimum Qualifications

Physical Requirements

• Visual and hearing acuity to perform job-related functions.
• Ability to be in a seated position for a minimum of eight hours per day.
• Frequently required to use their hands and arms.
• Frequently required to stand and walk.
• Should be able to lift up to 50 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Indoor office building.

The Company is hazard free, smoke free and drug free. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule / Position Status:

• Monday to Friday: 8:00AM – 5:00PM
• Full Time – Regular
• Salary – Exempt

Benefits:

• Medical, Dental, and Vision
• Telemedicine
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Life and Accidental Death & Dismemberment
• 401k with company match
• Employee Stock Purchase program
• Commuter Benefits
• Employee Assistance Program
• Paid holidays & paid time off
• Company-paid Parental Leave

COVID-19 considerations:

IPA is mandating that all of our employees must have the COVID vaccine. To be considered for this position, you must be fully vaccinated before the start of employment. Exemptions and accommodations will be made for legitimate religious or medical reasons.

ABOUT THE COMPANY

IPA is the leading manufacturer of linen and specialty uniform distribution solutions. IPA provides the most advanced range of solutions for the management and automation of healthcare linen and specialty uniforms. We design advanced software and hardware solutions that allows you to monitor and manage distribution processes efficiently while increasing staff satisfaction, reducing infection risks and reducing costs. Our solutions are made in the U.S.A and are installed in more than 1,000 hospitals worldwide.

Since the introduction of our first healthcare linen automation product in 1995, IPA has grown to become the market leader with more than 900,000 healthcare professionals utilizing our technology each day. Our customer base ranges from community hospitals to leading academic hospitals, including 18 of the 20 hospitals recognized on the U.S. News and World Report Best Hospitals Honor Roll, 2021-2022.

Our focus is on reducing the cost of healthcare and it is this focus that drives us to deliver quality solutions to our customers every day.

For more about life at IPA visit https://www.thinkipa.com/careers

Education

• Bachelors or better in Software Engineering or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)