Account Manager - Employee Benefits

Why You Should Want to Work Here

Yes, we provide competitive pay and benefits, but that’s not why. You’re going to learn a lot here, you’ll be given as much responsibility as you can handle, your ideas will help us improve the industry, and you’ll be a key part of an organization committed to flexibility and social action. We keep “corporate” meetings to a minimum, and we have zero red tape.  When team members have good ideas to improve our operations, we can decide to implement those without layers of management review. We also treat all employees as professionals. We do not micro-manage each other, and we do not believe in face-time. We just want clients to be serviced really well, and we believe work should be a two-way street: when the company needs a hand to say, meet a client deadline, the employee steps up to help; when the employee needs a hand to balance work and life, the company steps up and provides flexibility. It’s not complicated. It is a breath of fresh air, and it’s what work should be.

Background on Innovo and our Commitment to the Triple Bottom Line

Innovo Benefits Group was born out of a passion for providing exceptional subject matter expertise, delivering innovative solutions, and simplifying the process. We are a trusted employee benefits broker that specializes in providing a spectrum of employee benefits services for large and small organizations nationwide. We offer the expertise of the largest benefits firms, with the service level of a boutique.

Innovo puts our values first and adheres to a Triple Bottom Line accounting framework where we balance financial responsibility with social and environmental aims. As an example, we are proud to have partnered with Bridge Over Troubled Waters, an innovative local aid group that serves homeless, runaway and at-risk youth in our community. In addition to supporting the group’s Mobile Medical Van, we were able to help fund the development of an app that connects youth with critical resources like the van and runaway program, help for victims of abuse, suicide prevention, as well as education and career development. This year we are sponsoring the launch of an innovative mental health treatment program for the homeless and at-risk youth.  

Benefits Consultant Responsibilities:

• Manage a book of business consisting of small to mid-size clients in various industries. Will require travel to clients across the US, particularly in Massachusetts
• Overall responsibility for client retention and proactively developing and maintaining ongoing relationships with carriers and clients
• Communicate directly with clients and their employees as the subject matter expert on the details of various insurance coverages, products, and services in the marketplace.
• Strategize opportunities to continually enhance service to our clients through new services, cost control, technology, etc.
• Review request for proposals and insurance plan analyses, negotiate with carriers and recommend renewal actions
• Stay up to date and educated on industry trends and events, including all state and federal regulatory issues and communicate to clients as appropriate
• Maintain and ensure adherence to all plan rules, legal and regulatory compliance, reporting requirements, and overall compliance as it relates to client group health and welfare plans
• Prepare presentations and lead client, open enrollment, strategy, and other related meetings
• Obtain, organize, and analyze vendor proposals for various health and welfare plans, including medical, dental, vision, life, disability, etc.
• Analyze and synthesize various carriers, plan designs, plan funding and employee contributions options
• Use software to draft plan documents, required employee communications, and 5500 filings/SAR’s
• Create and update benefit guides and ensure client resources and communications are up to date following open enrollment or coverage change
• Conduct quality assurance reviews on other Innovo employee work products
• Address ongoing benefits enrollment and claims issues as necessary
• Conduct and prepare benefits benchmarking analyses for clients
• Assist in client benefits technology implementations and ongoing support
  

Skills Required:

• Very strong attention to detail
• Ability to manage and prioritize many tasks at once
• Excellent written and verbal communication skills
• Positive, client-first attitude, and willingness to go the extra mile when needed
• Great team player, with willingness to help others

Qualifications:

• Bachelor’s degree or higher
• Health/Life/Accident state licensure required
• Minimum 3-5 years’ experience in the health and welfare benefits brokerage industry
• Experience working with health and welfare benefits plans including medical, dental, life, disability, both in the design of these plans and related compliance requirements
• Experience with self-funded plans and claims reporting and analysis
• Proficiency in Excel and PowerPoint

* Remote/hybrid work scheduled is supported, however, the consultant must be in New England area to be able to travel to local clients as needed.