What are the responsibilities and job description for the Evening shift position at Inova?
Patient Access Associate 2, M-F, every other weekend, evening shift 3 : 00 pm to 11 : 30 pm.
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling.
Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.
Job Responsibilities
- Accesses appropriate systems / services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods / styles.
- Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
- May perform additional duties as assigned.
Additional Requirements
Certification - N / ALicensure - N / AExperience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experienceEducation - High School diploma or equivalent
Last updated : 2024-06-18
