What are the responsibilities and job description for the Account receivable position at Insight Global?
A hospitality client of ours is seeking an Accounts Receivable Coordinator to join their team on a 6-month contract with extensions or conversion to a permanent opportunity .
Please find all details of the position below :
Required Skills and Experience :
- 5 years of collections, customer service, or accounts receivable experience.
- High school diploma.
- Familiarity with accounting ERP systems.
Nice to Have Skills and Experience :
- Previous accounts receivable experience over a portfolio of accounts.
- Previous experience with Oracle systems.
Job Description :
The Account Coordinator plays a crucial role in maintaining positive relationships with our customers. They are responsible for managing accounts, handling inquiries, and ensuring timely payment collection.
This position requires excellent communication skills, attention to detail, and the ability to build strong customer relationships.
Responsibilities :
- Communicate with customers via email to collect past due balances.
- Follow up on outstanding invoices and payment reminders.
- Conduct collections calls as necessary to resolve payment issues.
- Credit Memos and Debt Memos :
- Process credit memo requests promptly.
- Handle debt memos efficiently, ensuring accurate documentation.
- Dispute Resolution :
- Address customer disputes professionally and promptly.
- Collaborate with relevant teams to resolve any billing or service-related issues.
- Inbound Calls :
- Answer inbound calls from customers, providing assistance and resolving queries.
- Maintain a positive and helpful demeanor during interactions.
- Relationship Building :
- Build and maintain strong relationships with customers.
- Understand their needs, preferences, and pain points to enhance overall satisfaction.
- Internal Collaboration
- Report trends and updates to executive leadership as needed.
Last updated : 2024-08-01
