Office Manager - Schafer Hardwood Flooring

Searching for a casual work environment where your contributions are valued, appreciated and you get to be part of a leadership team that creates masterpieces?

Schafer Hardwood Flooring Company is a leading manufacturer of World-Class Wide Plank Flooring in North America! Our dedicated team works together to create a quality product that they are proud of and our customers appreciate. Our growing company embraces innovation and is seeking an experienced Office Manager to advance our management team in efficiency and expertise.

The Office Manager is responsible for overseeing the day-to-day business operations of the organization including assisting with accounting/bookkeeping, human resources, customer relationship management, sales, and business management functions while providing administrative support to the team. The Office Manager will be proactive, an exceptional communicator, highly organized, detail-oriented, comfortable with new challenges, and works well independently and within a team. Additionally, the Office Manager will adhere to the strictest level of confidentiality.

Office Management

• Provides administrative support to the company.
• Handles incoming phone inquiries and provides customer support in a timely manner.
• Utilizes technology and various computer programs/systems used in accounting, financial management, human resources.
• Utilizes operating systems for order entry, order acknowledgement, deposit entry, picking tickets, and invoicing.
• Serves as company liaison in the absence of company leadership.
• Creates and maintains reports, accurate sales orders, files, and databases.
• Learns company product line and showroom sundries in order to assist walk-in and phone customers.
• Schedules orders and communicates details of orders with Drivers, Customers and/or Installers; and provides follow up to appropriate parties on open orders or quotes.
• Pulls sundries and accessories from showroom, stages, and labels according to deliveries and pick-ups; also includes shipping and receiving of UPS shipments and packages.
• Ensures accuracy of production schedule specifications and due dates according to Company standards.
• Communicates both internally and with customers regarding delivery schedule changes or revisions.
• Builds and maintains a strong professional relationship with the Installer Customer Base.
• Proactively researches, prioritizes, and responds to issues.
• Champions both administrative support and the customer experience.

Accounting/Bookkeeping

• Assists with month, quarter, and year end accounting and financial activities.
• Assists with Finance, Accounting, Budget, Insurance, Recordkeeping and Purchasing activities.
• Assists with updating and maintaining journal entries/ledgers and other finance related records.
• Sets up and maintains vendor/supplier records/files.
• Sets up and maintains customer database, records/files.
• Verifies receipts, invoices, and payments for accuracy and consistency.
• Performs data entry and invoicing.
• Prepares and processes bank deposits.
• Troubleshoots discrepancies and applies creativity in solving complex problems.

Human Resources

• Collaborates with HR Department.
• Assists with orientation and onboarding/offboarding of employees.
• Assists with documentation and facilitates HR administrative support functions as requested.

Education/Certification/Licensing/Experience/Knowledge/Skills/Abilities Requirements

• High School Diploma or equivalent; advanced education or training a plus.
• 2 years previous office management, accounting, and/or customer service support experience preferred
• Proficient with MS Office, accounting software, and customer management platforms
• Excellent communication, both written and verbal, skills
• Ability to maintain confidential information
• Ability to work independently in a fast-paced environment with tight deadlines

Equal Employment Opportunity & ADA Compliance

Schafer Hardwood Flooring provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, arrest and conviction record. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Schafer Hardwood Flooring will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result.

Salary : $55,000 - $65,000