Sr. Services Technician

Job Description: Sr. Service Technician

• Self-directed
• Location onsite in Van Nuys, CA at Gulfstream Aerospace
• White glove Deskside experience
• Top notch Customer focused
• Ticket management
• Highly organized and detailed-oriented with the ability to simultaneously work on multiple projects
• Must be able to work independently and take initiative to identify, track, and resolve issues
• Effectively manages up as needed
• Good interpersonal skills, including collaboration and communication
• Self-aware of gaps in skills, works to improve
• Engaged in cross-training efforts amongst peers; where applicable
• Contribute to site level operational readiness, process improvement
• Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
• Executes End user projects as required and lead projects when tasked by client
• May need to assist with other network/infrastructure activity needs as requested.
• Maintains knowledge of new technologies resulting in continued client satisfaction.
• Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.
• Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight's customers.
• Escalates service problems and issues to the service manager appropriate.
• Experience with Microsoft Teams
• Experience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred
• Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)
• Must be able to bend, lift up to 50 pounds, and crawl under desk
• This position is fully onsite, full-time (Monday - Friday 8 AM - 5 PM) full benefits are offered, 3 weeks of PTO, 40 hours of paid sick-time, and pay is ranging from $28-33/hr.
• Pay is determined by your skillset, background, and enterprise experience in alignment withthe job description above