What are the responsibilities and job description for the Manager In Training position at Insomnia Cookies?
Insomnia Cookies is actively hiring for a Store Operations Manager in Training and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!
Comp & Perks:
A competitive hourly rate, flexible work schedule, job stability, achievable growth opportunities, free cookies and so much more!
Responsibilities
Greet guests to make them feel welcome
Take guests’ food orders and handle cash and credit transactions
Running the shift, baking cookies and taking customer orders in store and for delivery
Proficient in the following areas: Inventory, customer service, safety and sanitation
Hold initial interviews for potential new hires (bakers and drivers) in the manager’s absence. Manager must still interview the candidate.
Complete food and beverage orders
Hold staff to the company standards (baking, uniform, company policies, etc.) as well as hold them accountable.
Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service
Recaps to be submitted on the shifts worked when manager is off.
Submit the HR documents as needed
Requirements
At least 1 year if experience in a retail/restaurant supervisory role
Prior Point of Sale systems experience
Ability to lead by example and hold staff accountable to brand standard service execution
Ability to lift 50 lbs.
Ability to work a 4-5 day work week including weekend nights, a must
Legally eligible to work in the US
Comp & Perks:
A competitive hourly rate, flexible work schedule, job stability, achievable growth opportunities, free cookies and so much more!
Responsibilities
Greet guests to make them feel welcome
Take guests’ food orders and handle cash and credit transactions
Running the shift, baking cookies and taking customer orders in store and for delivery
Proficient in the following areas: Inventory, customer service, safety and sanitation
Hold initial interviews for potential new hires (bakers and drivers) in the manager’s absence. Manager must still interview the candidate.
Complete food and beverage orders
Hold staff to the company standards (baking, uniform, company policies, etc.) as well as hold them accountable.
Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service
Recaps to be submitted on the shifts worked when manager is off.
Submit the HR documents as needed
Requirements
At least 1 year if experience in a retail/restaurant supervisory role
Prior Point of Sale systems experience
Ability to lead by example and hold staff accountable to brand standard service execution
Ability to lift 50 lbs.
Ability to work a 4-5 day work week including weekend nights, a must
Legally eligible to work in the US
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