Member Services Representative

Member Services Representative

Founded in 1980, the International Facility Management Association (IFMA) is the world's largest and most widely recognized association for facility management professionals, supporting over 20,000 members in more than 100 countries. Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety, and efficiency of the built environment by integrating people, place, process, and technology. IFMA certifies professionals in facility management, conducts research, provides educational programs, and produces World Workplace, the world's largest facility management conference and exposition.

Our vision is to lead the future of the built environment to make the world a better place. As a member organization, we are deeply committed to helping our members thrive. These are the values of the association, staff, and stakeholders, and they guide us in everything we do.

·       We believe in the benefit of global diversity, inclusion, and social equity.

·       We recognize that sustainability, resilience, and responsible stewardship of the environment are paramount.

·       We commit to open, honest, transparent, and interactive communications.

·       We strive for excellence and growth through innovation, leadership, and sharing of knowledge.

As the Member Services Representative, you will provide premier customer service to all association stakeholders and maintain the overall integrity of the association’s management system database. You will also aid in membership growth and retention programs and supports all departments with daily customer service needs.

To be successful, you should possess: 

·       Associates degree in Business or a related field

·       At least 4 years of related experience

·       Knowledge of Microsoft Office Suite software

Your essential duties and responsibilities as the Member Services Representative will include:

·       Assist current and potential stakeholders via phone, chat, and e-mail in obtaining IFMA’s products and services

·       Provide proactive response to requests with continuous follow-up to assure completion for each inquiry within one business day

·       Maintain the overall integrity of the CRM database, adhering to strict input guidelines and assisting with the maintenance of database records

·       Escalate requests and unresolved issues to the designated resource; provide feedback for continual improvement based on interactions with customers

·       Aid in the execution of the membership growth and retention program by:

·       Generate and process monthly membership invoices

·       Connect with members through various outreach programs

·       Guide members and nonmembers through the credential application and renewal process

·       Enter new membership applications and renewals in the association management database and applies for payments

·       Complete event registrations in the database and apply for payments

·       Aid in the group membership process, including European chapter groups

·       Assist in testing, and provide feedback on membership and registration forms

·       Rotate working at the front desk, greet guests, open and close the office

·       Handle incoming and outgoing mail and shipping

Benefits:

We value our employees’ time and efforts and work to maintain the best possible environment where people can learn and grow with the company. We also strive to provide a collaborative, creative atmosphere so everyone is encouraged to contribute to our processes, decisions, planning, and culture. A competitive wage enhances our commitment to your success depending on experience and an extensive benefits package that includes the following:

·       Flexible work schedule

·       401K plan

·       Profit sharing

·       Medical, dental, and vision benefits

·       Vacation, sick, and floating holidays

·       Parking

·       Future growth opportunities and much more!

* Please note that IFMA’s recruiting and application processing is being performed through Insperity; therefore, you will be contacted by an Insperity Recruiting Specialist IF and when you are considered for this position. *