What are the responsibilities and job description for the Client service rep position at INSPYR Solutions?
Title : Client Services Operations RepLocation : 100% Remote (Local to Houston area)Duration : Long Term Contract Compensation : $20hr Work Requirements : US Citizen, GC Holders or Authorized to Work in the US Mon-Fri 8am-5pm Weekly Pay!!! Retail Energy Experience The Client Services ADROIT / Operations representative provides support services for Business' highest valued customers and Third Parties.
The representative is responsible for performing a variety of routine tasks. These duties include written and verbal communication with customers, brokers, and internal parties to inform them of actions needed, follow up to requests as in departmental Standard Work documents and customer account research as needed.
Defined processes and procedures are followed to enable delivery of an outstanding customer experience geared towards retaining and expanding the customer relationshipEssential Duties / Responsibilities : Initiate and process customer journey On-Boarding communications Process routine customer notifications for enrollment rejects, early move outs, turn downs and permit holds Process customer-initiated contract site amendment requests initiated through Online Account Management Portal (Add / Delete) Utilize systems including SAP, CCS, Siebel, ESG, OAM and others to research customer accounts Counsel customers, Third Parties and internal team members on Market transactions, requirements, permit issues, notifications and all areas related to establishing new service and / or deleting service Become an expert in the functionality available in the C&I Portal and assist customers in the use of the system and benefits Maintain a thorough understanding of the market, the end-to-end customer lifecycle, and products, services, and contracts to effectively process requests Record all customer interactions and requests in designated issue tracking and issue escalation data repositories including Siebel Service Requests with detailed descriptions and customer authorizations as needed Provide feedback regarding departmental procedures to create efficiencies and streamline processes with a focus on improving the customer experience Build and maintain an excellent customer relationship over the contract term by providing prompt, professional issue resolution and delivering relevant communication timely and accuratelyWorking Conditions : Fully remote work.
Open office environment (when in-office) Some overtime required as workload dictates / resource constraints ariseMinimum Requirements : Excellent oral and written communication skills, including an ability to effectively present to internal and external stakeholders Excellent problem-solving skills and the ability to use good judgment to make independent decisions based on current business practices Superior customer service skills Excellent PC skills required with intermediate level Excel skills in order to independently create and analyze spreadsheets Advanced math skills and analytical ability Courteous, patient, energetic and an enthusiastic personality with professional demeanor Organized with attention to detail Ability to work independently and comfortable in making rational and reasoned decisions that impact the client experience and financial outcomes Ability to multi-task and work well under pressure, remaining focused and calm in the face of distractions and effectively adapt to new or changing situations Thorough knowledge of deregulated Market rules and internal business processes required to support the customer portfolioPreferred Qualifications : Customer Care or Operational skills experience a plusAdditional Knowledge, Skills, and Abilities : No additional knowledge, skills and abilities requiredPhysical Requirements : No special physical requirementsOur benefits package includes : Comprehensive medical benefits Competitive pay, 401(k) Retirement plan and much more!About INSPYR SolutionsTechnology is our focus and quality is our commitment.
As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs.
Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions.
By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.
Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Last updated : 2024-10-02
Salary : $20
