What are the responsibilities and job description for the Help Desk Support position at INSPYR Solutions?
Title: Help Desk Support
Location: 100% Remote supporting EST
Duration: 3-month contract to start
Compensation: $18-21/hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience:
Our benefits package includes:
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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#LI-REMOTE
Location: 100% Remote supporting EST
Duration: 3-month contract to start
Compensation: $18-21/hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience:
- Support client's Associate Portal and Password reset queue
- Password resets, multifactor authentication
- Provides first level IT support for all end-users via telephone, email, or chat.
- Escalates calls when appropriate.
- Writes concise, informative service tickets.
- Follows up on all tickets in a timely manner and pursues issues through to resolution.
- Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- …and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
#LI-KN1
#LI-REMOTE
About the Company:
INSPYR Solutions
Industry:
Computer/IT Services
Salary : $18 - $22
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