What are the responsibilities and job description for the IT Support Manager position at INSPYR Solutions?
Title: IT Support Manager
Location: Miami, FL (4 days onsite, 1 day remote)
Duration: Direct Hire
The ideal candidate will have a bachelor's degree in educational technology or a related field. You will have a minimum of 3 years of helpdesk management.
Primary Responsibilities & Duties:
• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Run the help desk, including staff supervision, asset supply, and deployment and vendor management
• Receive and respond to IT queries promptly
• Manage asset inventory
• Assist employees as when required, with technical issues, document incidents for future reference
• Collaborate with internal partners to implement new technologies to improve operational efficiency
• Ability to travel internationally as required by the business
• Hardware receiving, imaging and configuration when required.
• Deployment/update of Tax Packages when required for our POS application.
• Provide support while onboard cruise ships during opening hours.
• Provide remote support to ships and other entities when required.
• Assist and participate in IT projects when required.
• Provide development support for Maritime technologies or other applications when necessary.
• Provide deployment support for all Maritime technologies
Location: Miami, FL (4 days onsite, 1 day remote)
Duration: Direct Hire
The ideal candidate will have a bachelor's degree in educational technology or a related field. You will have a minimum of 3 years of helpdesk management.
Primary Responsibilities & Duties:
• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Run the help desk, including staff supervision, asset supply, and deployment and vendor management
• Receive and respond to IT queries promptly
• Manage asset inventory
• Assist employees as when required, with technical issues, document incidents for future reference
• Collaborate with internal partners to implement new technologies to improve operational efficiency
• Ability to travel internationally as required by the business
• Hardware receiving, imaging and configuration when required.
• Deployment/update of Tax Packages when required for our POS application.
• Provide support while onboard cruise ships during opening hours.
• Provide remote support to ships and other entities when required.
• Assist and participate in IT projects when required.
• Provide development support for Maritime technologies or other applications when necessary.
• Provide deployment support for all Maritime technologies
About the Company:
INSPYR Solutions
About INSPYR Solutions
As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
Company Size:
500 to 999 employees
Industry:
Other/Not Classified
Founded:
2006
Website:
https://www.inspyrsolutions.com/
Salary : $65,000 - $75,000
IT Support
Precision Healthcare Specialists -
Miami, FL
IT Support
Infoserv LLC -
Miami, FL
Operations Domain Support Engineer
Agile IT Synergy, LLC -
Homestead, FL
