Job Posting for Insurance Fund Services Specialist 2 at Insurance Fund, State
One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 of the Civil Service Law. Examples of eligible titles include: Claims Services Representative 1, Claims Services Representative 1 (Disability Benefits), Investigator 2 Comp Claims, Policyholder Services Representative 1, Underwriter 1, Underwriter 1 (Disability Benefits).
Candidates with a score of 100 or higher on the current PCO (Select Titles) eligible list who did not receive a canvass letter via email may also apply. Please make note of this in your cover letter.
Duties Description
This position will be in NYSIF's Receivables Management Unit. Duties will include, but are not be limited to:
Test, document procedures, and provide training for new customer facing initiatives
Support the day-to-day functions of the PayGo Finance Unit
Monitor PayGo enrollment and disenrollment, payroll reporting, timely and accurate remittance
Respond to inquiries regarding cancellations
Handle call escalations which may require interaction with difficult customers and/or more complicated billing issues
Explain legal repercussions of cancellation and work to resolve problems
Reinstate policies when warranted
Place policies into cancellation when payment agreements are neglected
Update credit indicators on policy accounts
Process write-offs to accounts deemed uncollectable
Process and/or adjust fees and interest charges
Research payments made to NYSIF that have not properly posted to an account
Prepare written correspondence in response to inquiries or to notify policyholders of a collection issue
The position may be assigned to specific functions to develop expertise in collections, refunds and/or policy maintenance and adjustments. Special projects will also be assigned.
Additional Comments
You must be a current New York State employee to be eligible for transfer to this position.
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
Salary.com Estimation for Insurance Fund Services Specialist 2 in Albany, NY
$65,133 to $92,883
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