Express Account Executive

SUMMARY:

The Express Account Executive is responsible for selling new business, ensuring continued profitable growth for the agency, and meeting monthly/annual quotas. In addition to new sales, Express Account Executives are expected to cross-sell new business on existing accounts, assist clients with service needs and make changes to existing accounts, meet service and sales delivery standards, and perform essential functions to achieve the quality and service standards developed by the agency.

ESSENTIAL FUNCTIONS:

• Market, service, develop and retain assigned accounts. Meet established account development and retention objectives, as well as a targeted mix of business, underwriting guidelines, and volume commitments
• Perform risk analysis surveys, obtain renewal information, complete applications, obtain markets, deliver policies, coordinate efforts of loss control or other services, collect payments, and resolve service problems
• Retain and develop accounts by making recommendations regarding risk handling to the Producer and/or Customer
• Seek the most cost-effective requested insurance coverages, prepare proposals, evaluate and recommend other lines of coverage, and provide additional resources for the client, as needed
• Negotiate with the insurance companies for the most proper coverage options and competitive prices.
• Assist the Producer in preparing and making presentations of insurance programs to key accounts and prospects
• Attend sales meetings and keep abreast of all new sales programs.
• Maintain client files on the computer system and use a computer system to perform all transactions
• Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions.
• Refer current and prospective clients to the Employee Benefits Department and the Personal Insurance Department for solicitation of those lines of business
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong knowledge of commercial lines coverages, underwriting, marketing, and rating
• Excellent presentation skills, with the ability to influence others
• Ability to interpret abstract information
• Strong PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and the ability to effectively utilize the Agency's management systems
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally, and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues, and managers, across all levels
• Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

QUALIFICATIONS:

• 5-7 Years of agency operations experience preferred
• Bachelors Degree preferred
• 2-4 Years of direct phone customer service experience preferred
• Possession of, or the ability to quickly obtain, all licenses as required by the State Department of Insurance required
• CISR and CIC designations preferred

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment