What are the responsibilities and job description for the Help Desk Specialist position at Integral?
Overview
We are actively looking to hire an IT Helpdesk Specialist. This is a full time position supporting our on-going work for our Federal program in Bethesda, MD.
Responsibilities
- Under general supervision, provides Tier 2 support to end users for either PC, server, or mainframe applications or hardware.
- Handles problems that the Tier 1 help desk support is unable to resolve.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems.
- Maintains currency and high level of technical skill in field of expertise.
- Escalates more complex problems to senior level.
Qualifications
Required:
- Requires at least a two-year college degree in Information Technology or equivalent.
- Minimum of four years’ experience working in Help Desk operations.
- Experience Supporting users in a Citrix XenApp environment (using Windows 10)
- VDI experience
Preferred:
- HDI certification, a huge plus
Company Overview
Integral Federal is united by a shared passion of excellence in service. We are an Equal Opportunity Employer that cultivates a culture of diversity, equity, and inclusion, and are headquartered in Rockville, MD with offices in Charlottesville, Fredericksburg, DC and Aberdeen.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401K. That means you don’t have to wait an entire year to earn matching funds for your retirement contributions! Give us a try and become part of a curated group of intelligence professionals at Integral Federal Inc.
Our package also includes:
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off – Holidays, Vacation & Sick Days
- Earned bonuses and awards
- Professional Training Reimbursement
- Paid Parking
- Employee Assistance Program
As a federal contractor, Integral is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
