What are the responsibilities and job description for the Mobile Crisis Director position at Integrated Family Services, PLLC?
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General Description
The Mobile Crisis Director is responsible for overseeing and managing all aspects of the crisis program that includes the call center, access coordinators, mobile crisis response teams, the community liaison, training and special projects. The Call Center is responsible for screening, triaging, assessing, and dispatching calls received through the IFS hotline. The Access Coordinators are responsible for assisting callers who contact the main IFS phone line with getting linked to the appropriate department to address their identified needs. The Mobile Crisis Response Teams are responsible for completing a crisis assessment with an identified individual in crisis and thereafter assist them with linkage and referral to needed services and resources as well as completing a crisis plan. The Community Liaison is responsible for developing and maintaining strong relationships with key community stakeholders who utilize Mobile Crisis Management Services and increasing awareness about the crisis program and its services. Special projects of the Mobile Crisis Program is overseen by a director who manages the STAR Program, Co-Responder Programs, internships, and other special projects that are initiated to assist the agency with achieving its mission and vision. Lastly, crisis training is overseen by a director who implements the comprehensive on-boarding process.
The role requires strong leadership, strategic planning, and coordination skills to ensure effective and timely crisis response, collaboration with various stakeholders, and continuous improvement of services .
WORK DUTIES AND TASKS
Leadership and Management
In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:
General Description
The Mobile Crisis Director is responsible for overseeing and managing all aspects of the crisis program that includes the call center, access coordinators, mobile crisis response teams, the community liaison, training and special projects. The Call Center is responsible for screening, triaging, assessing, and dispatching calls received through the IFS hotline. The Access Coordinators are responsible for assisting callers who contact the main IFS phone line with getting linked to the appropriate department to address their identified needs. The Mobile Crisis Response Teams are responsible for completing a crisis assessment with an identified individual in crisis and thereafter assist them with linkage and referral to needed services and resources as well as completing a crisis plan. The Community Liaison is responsible for developing and maintaining strong relationships with key community stakeholders who utilize Mobile Crisis Management Services and increasing awareness about the crisis program and its services. Special projects of the Mobile Crisis Program is overseen by a director who manages the STAR Program, Co-Responder Programs, internships, and other special projects that are initiated to assist the agency with achieving its mission and vision. Lastly, crisis training is overseen by a director who implements the comprehensive on-boarding process.
The role requires strong leadership, strategic planning, and coordination skills to ensure effective and timely crisis response, collaboration with various stakeholders, and continuous improvement of services .
WORK DUTIES AND TASKS
Leadership and Management
- Provide strategic direction and oversight for the Mobile Crisis Team.
- Provide supervision to Mobile Crisis Supervisors who supervise Mobile Crisis response staff.
- Provide supervision to Call Center Supervisor who supervise Call Center Specialists and Access Coordinators.
- Ensure that staff within the crisis program are adequately trained and equipped to handle crisis situations effectively.
- Develop and implement policies, procedures, and protocols to enhance the efficiency and effectiveness of crisis response services.
- Attend internal and external meetings that are related to crisis intervention and behavioral health awareness.
- Other duties as assigned.
- Ensure all crisis interventions are conducted safely, ethically, and in accordance with best practices.
- Collaborate with law enforcement, emergency services, healthcare providers, and other community partners to facilitate a coordinated crisis response.
- Other duties as assigned
- Manage program budgets if available to ensure the efficient use of resources.
- Monitor and evaluate key performance indicator outcomes and the effectiveness of crisis response services, using data to inform improvements and innovations.
- Prepare regular reports on program performance, outcomes, and impact.
- Other duties as assigned
- Oversee community outreach activities to raise awareness about mobile crisis services and promote behavioral health education.
- Develop and maintain relationships with key stakeholders, including community organizations, governmental agencies, and behavioral health advocacy groups.
- Represent the organization at meetings, conferences, and public forums.
- Other duties as assigned.
- Ensure compliance with all relevant local, state, and federal regulations and standards.
- Implement quality assurance measures to maintain high standards of care and service delivery.
- Manage all complaints or issues related to crisis response services, ensuring timely and effective resolution
- Other duties as assigned.
- A graduate of a college or university with a Master’s degree in a human service field, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; and,
- Holds a full, unrestricted license as a clinical social worker (LCSW) or clinical mental health counselor (LCMHC) or psychiatric nurse or psychiatric nurse practitioner in the state of North Carolina.
- Three year’s preferred experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.
- A minimum of four years supervisory/leadership experience in a human service-related field with experience in program development and evaluation, familiarity with trauma informed care principles, proficiency in data analysis and reporting.
In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:
- Medical, Vision, Dental Insurance.
- Supplemental Insurance offering through Aflac with Payroll Deduction.
- Life Insurance (Paid by Company).
- PTO (Paid Time Off).
- Paid Holidays.
- Longevity Pay.
- 401K Retirement Plan.
- Funeral Leave.
- FMLA.
- Direct Deposit.
- Training Opportunities.
- Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU’s).
- Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC)
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