Legal CRM Consultant

Legal CRM Consultant Intapp is recruiting a Legal CRM Consultant to join our One Place for Marketing & Business Development team. The Legal CRM Consultant is a member of the Client Services team and is responsible for ensuring services designed to realize value, align business and strategic goals, and to support strategic development of the customer. Intapp develops software and provides services to enable professional services firms to leverage the disruptive power of data, intelligent automation, and AI to better compete. Our goal is to enhance an organization’s ability to win more business, operate profitably, manage risk, and collaborate more closely with clients. What you will contribute: Specifically, this role will: Advise on best practice in CRM as a technological solution within the Legal field, and advise on business process change to achieve best practices Guide and strategically advise the most senior client stakeholders regarding CRM Ensure successful implementation planning, solution preparation, delivery to the field, and execution of initiatives that are complex and strategic in nature. Collaborate across client and internal stakeholders, while evaluating both internal processes and external market dynamics to drive and accelerate the holistic strategy for Legal CRMs. Synthesize the customer lens, economic drivers, and create business cases for a given set of priorities Quickly and thoroughly master evolving business contexts, stakeholder expectations and business requirements and translate them into program strategies/actions. Facilitating progress with cross functional business partners, recognizing the significance of competing priorities and strategies, and adjusting as necessary Understand and analyze customers’ business problems to advance and influence CRM capabilities across the Legal CRM ecosystem Work alongside implementation team to guide regarding specific strategic requirements of client leadership team Produce organized, detailed, but easily consumed design documentation for purposes of aiding the adoption and utilization of Intapp software. Successfully inform and influence sponsors and key stakeholders to promote progress of program Act as the trusted advisor and subject matter expert to the customer. Support other Intapp operations such as Support, Customer Success, Product, and more. Create and maintain centralized best practice collateral for use throughout implementation teams. What we're looking for: Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals Demonstrated success in identifying organizational and operational needs and developing and implementing strategies to address those needs Experience managing appropriate risk and making sound decisions Strong strategy, business management, transformation and/or product management experience Leading cross functional/virtual teams to plan and execute a variety of CRM centric business architecture and related projects and initiatives that are larger in scope and complexity Possess and develop deep business understanding and acumen for our product. synthesize the customer lens, economic drivers, and create business cases for a given set of priorities Organized, disciplined flexible independent professional with strong ability to task-switch and manage multiple competing projects Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills Strong communicator, personable and collaborative with the gravitas to engage and motivate the most senior stakeholders Demonstrate maturity and acumen navigating business and professional environments Comfortable working independently Objective and goal-oriented professional who is used to achieving targets 8-10 years of experience with CRM platforms as a consultant or legal CRM SME or leader Demonstrated experience of driving adoption and best practices within legal CRM at law firms with a global footprint What you'll gain at Intapp: In return for your passion, commitment, and collaborative approach, we offer: A flexible work environment Generous paid parental leave, including adoptive leave Traditional comprehensive benefits, plus: Generous PTO, with additional companywide paid days off to allow teams to disconnect Wellness programs and benefits provided by Modern Health Paid volunteer time off and donation matching for the causes you care about Home office stipend Women’s Interest Network Open offices and kitchens stocked with beverages and snacks to keep you feeling your best Use of our co-working office spaces around the world Opportunities for personal growth and development among a community of talented professionals who will support you and value your background and diversity of thought Experience at a growing public company where you can make an impact and achieve your goals #LI-MH1 #LI-REMOTE Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.