Agent Support I

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit IntegrityMarketing.com. Role and Responsibilities · Able to communicate professionally, verbally & written with agents, agencies & carriers · Able to organize multiple email inboxes and provide responses to inquiries in a timely manner · Able to take phone calls from agents/agencies & carriers. Return voicemails in a timely manner · Able to work Excel & Word for reports and templates we send to agents/receive from carriers · Able to assist agents with complex issues · Able to multi-task · Able to complete Welcome Calls and introduce new agents to Berwick Insurance and our resources · Able to understand different Medicare carriers & their processes · Able to understand commissions from the carriers · Able to troubleshoot issues for agents whether it be with their clients or the carriers · Able to understand multiple systems and resources available to our agents offered by Berwick · Able to reach out to our carriers to help our agents when facilitating issues · Able to work with multiple members of the team and other departments · Able to assist/understand certifications with our Medicare carriers · Able to navigate different carrier’s sites Qualifications and Education Requirements - Medicare experience preferred - Proficiency in Microsoft Excel, Outlook & Word - Spanish speaker (not required but highly preferred) - Basic computer proficiency Preferred Skills - Strong verbal/communication skills - Strong listening skills - Attention to Detail - Strong writing skills - Organizational skills - Reading comprehension skills - Attention to detail - Strong customer service skills Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Wherever you are in life, the future can be a leap of faith.