What are the responsibilities and job description for the Resource Manager position at Intelerad?
Company Description
Over the last 20 years, Intelerad has grown into a leader of the medical imaging software industry. Our distributed solutions play a vital role in the delivery of healthcare across 11 time zones and 3 continents. We take pride in being a world-class healthcare solutions company with more than 400 employees and over 1,000 customer sites. Our workplaces encourage growth and professional development.
We are Intelerad. Join us if you want to be the best version of yourself and make a difference in healthcare.
Job Description
Job Summary:
The Resource Manager is responsible for managing resourcing of all booked and
opportunity stage projects across Professional Services. This position requires that
the individual be the liaison among the Professional Services department leaders and
Revenue Operations as it relates to resourcing across all work. The Resource
Manager also works closely with Finance, Talent and Culture, and Recruitment to
manage department census and facilitate appropriate staffing across the department
based on aggregate understanding of project requirements. The Resource Manager
must also ensure that project resourcing is prioritized and managed in order to assure
timely delivery and must communicate to appropriate Project Managers and
department leaders resourcing issues that may impact scheduled deadlines. It is also
required that this position enforce company processes by utilizing and requesting all
Project Managers use proper procedures when requesting resources.
Purpose
The Resource Manager will be responsible to:
Major Accountabilities
solve those issues.
as resource and change control matters.
the right skillsets, available at the right times.
with managing on demand talent vendors to resourcing, onboarding and utilization
objectives.
billable resource utilization.
Job Summary:
The Resource Manager is responsible for managing resourcing of all booked and
opportunity stage projects across Professional Services. This position requires that
the individual be the liaison among the Professional Services department leaders and
Revenue Operations as it relates to resourcing across all work. The Resource
Manager also works closely with Finance, Talent and Culture, and Recruitment to
manage department census and facilitate appropriate staffing across the department
based on aggregate understanding of project requirements. The Resource Manager
must also ensure that project resourcing is prioritized and managed in order to assure
timely delivery and must communicate to appropriate Project Managers and
department leaders resourcing issues that may impact scheduled deadlines. It is also
required that this position enforce company processes by utilizing and requesting all
Project Managers use proper procedures when requesting resources.
Purpose
The Resource Manager will be responsible to:
- Act as point of contact for resource booking confirmation, conflict resolution, and
- Build, maintain, and communicate resource forecasts.
- Manage and resolve resource booking conflicts.
- Assist with managing to overall utilization objectives and increasing utilization goals on
Major Accountabilities
- Run weekly resource meetings and facilitate resourcing issues / conflict resolution with
- Manage resourcing forecast reports, spreadsheets and analysis for Professional
- Maintain constant knowledge of current and upcoming projects and business
- Work with Professional Services department leaders and Project Managers to identify
- Monitor day to day bookings, resourcing, and utilization trends, identifying potential
solve those issues.
- Work to resolve any issues regarding under or over allocations of current staff members.
- Run weekly meetings with Professional Services management team to discuss all active
as resource and change control matters.
- Receive, analyze and report on weekly utilization reports to the Professional Services
- Alert Senior Management team of any potential concerns or issues with meeting key
- Manage overall hiring recommendations and forecasts, allowing for onboarding and
the right skillsets, available at the right times.
- Work with departments to coordinate resource forecasts with on demand talent vendors
with managing on demand talent vendors to resourcing, onboarding and utilization
objectives.
- Identify potential resourcing or process issues and present to Professional Services
- Attend weekly department resource calls as necessary and manage collaboration
- Develop & manage a training program for the Professional Services team, including
billable resource utilization.
- Recommend process improvements for Resource Management.
- Manage junior staff, as required by business growth.
- Foster professional growth and development of all direct team members.
- Perform the above tasks at scale; delegate appropriately to team members.
Qualifications
Employment Prerequisites
Additional Information
Employment Prerequisites
- Bachelors degree required in business administration, information technology,
- 3-5 years resource management experience in the professional services software
- Proficiency in capacity and demand management for professional services project
- Salesforce/NetSuite/OpenAir experience required.
- Proficiency in MS Office applications including Microsoft excel
- Assertive conflict-resolution and problem-solving skills.
- Clear and concise communication in both written and verbal form.
- Ability to be diplomatic or firm when necessary in order to drive business forward or
- Highly detail oriented and able to work autonomously.
- Ability to manage multiple tasks and tight deadlines with confidence and ease.
- Ability to prioritize and organize workload across multiple groups.
- Advanced knowledge of multiple project management tools and methods is an asset
- Experience managing resources across different geographies is preferred, but not
Additional Information
All applicants meeting minimum qualifications will be required to complete a 30 minutes online assessment as part of your candidate application
Salary : $75,500 - $95,600
Certified Anger Management Specialist (CAMS)
Maze of Life Resource Center -
Manchester, NH
Electrical Apprentices and Journeymen
Resource Options, Inc. -
Derry, NH
Social Worker - Resource Specialist
Dartmouth Health -
Keene, NH