Operations Manager

Title: Operations Manager

Department: INLX DSS Division

Reports To: Division Vice President

Last Update: 05/2023

The Intellinetics TM Document Solutions Division (DSS) has been helping organizations become paperless for over 35 years. As a Digital Transformation solutions company, we provide document and micrographics scanning services, active and archival records storage, and business process outsourcing

(BPO) to State and Local Governments, K-12, Public Safety, and Fortune 500 companies looking to move away from paper-based processes. Intellinetics was named as “One of The Americas’ Fastest Growing

Companies 2023” by the Financial Times, and the position of Operations Manager plays a critical role in the continued expansion of our business.

Our production operations are dispersed across multiple locations in Michigan and Ohio as well a remote based workforce. A successful Operations Manager will tie our personnel, operations, and services together. With processing quality being a critical priority, this role will manage day to day operations through a team of managers and supervisors across multiple sites, while continually looking for productivity improvements, staff development planning, and mentoring. This role will work closely with our sales organization, receiving work orders and managing each work package from start to finish. The ideal candidate is driven and high reaching, not settling for the status quo. We expect this person to have multiple years of experience successfully managing a time sensitive, production organization, and demonstrate a strong process orientation. We are looking for an individual who brings positive energy and creates and maintains an environment of teamwork while participating in our culture of success.

The person filling this role will primarily be on site at the office in Madison Heights, Michigan, normal business hours. Onsite time in the nearby Sterling Heights facility will be frequent. Travel to satellite offices in Traverse City MI and Columbus OH will be required occasionally. This is not a remote based position.

DUTIES & RESPONSIBILITIES

• DSS Production o Analyze and maintain departmental budgets and overall performance. o Establish and monitor production goals. o Communicate performance metrics and challenges with executive leadership. o Manage vendor relationships and contracts related to production of services. o Work closely with peers on cross-divisional DSS opportunities.
• DSS Quality Assurance and Controls o Manage and enhance the Division’s Quality Assurance policies and programs.

© 2023 Intellinetics™, Inc. (visit www.intellinetics.com)
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Proprietary and Confidential

Document Solutions Services

_ Document Solutions Services_

o Maintain, modify, and monitor quality controls. o Continually evaluate quality control tools and processes with an eye for improvement.

• DSS Production Staff o Source, hire, and train appropriate staffing. o Lead and motivate staff. o Manage the division’s production personnel, directly and through subordinate management roles. o Develop and maintain departmental and personnel-based performance metrics and reporting, conduct performance reviews, and generate growth plans.
• DSS Production Process o Manage the operational lifecycle and workflow of the DSS Production Organization from job start through to fulfillment. o Work closely with sales to understand and participate with DSS production job requirements discovery and documentation. o Work closely with sales and departmental managers, forecasting workloads and estimated future revenue.
• DSS Production Tracking o Achieve subject matter expertise with production tracking systems including;

▪ Personnel time tracking systems
▪ Project management and job tracking systems.

• Including time based and unit base tracking, dashboards, and reporting. o Evaluate production tracking tools and processes for improvements.
• All other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor’s degree preferred, or equivalent combination of education, training, and experience.
• 8-10 years experience leading and managing a production operations environment. Including staffing, budgets, production metrics, operational and quality related programs, processes, and tools.
• Experience managing third party vendors and contracts.
• Experience with business process outsourcing a plus.
• Experience with imaging software and tools (PDF, TIFF, JPEG) a plus but not a requirement.
• Experience with project and\or production floor management systems preferred.
• Effective use of MS Office Products; Outlook, Word, Excel.
• Excellent writing and verbal communication skills
• Ability to accept instruction and feedback
• Passion for developing and promoting teamwork

© 2023 Intellinetics™, Inc. (visit www.intellinetics.com)
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Proprietary and Confidential

Document Solutions Services

_ Document Solutions Services_

ADDITIONAL DESIRABLE QUALIFICATIONS

• Ability to sit for extended periods of time, normally in front of a computer.
• Ability to lift 40 pounds and transport up to 100 feet.

Disclaimer: The above job description is a summary of the typical functions of the job being described, it is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

© 2023 Intellinetics™, Inc. (visit www.intellinetics.com)
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Proprietary and Confidential

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Madison Heights, MI 48071: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $90,000 - $110,000