What are the responsibilities and job description for the Customer Service Agent position at IntelliPro?
User Support Associate
Type : 4 Months contract/ Likely of Extension
Our short-form mobile video team is looking for a User Support Associate to join the team. Our mission is to inspire creativity and bring joy. Our mission is to inspire and enrich people's lives by offering a home for creative expression and an experience that is genuine, joyful, and positive. The team helps ensure that the delivery is through all our communication efforts.
Responsibilities:
Inclusivity Commitment: IntelliPro embraces candidates of all abilities and is dedicated to ensuring that our hiring and interview processes accommodate the needs of all applicants.
Type : 4 Months contract/ Likely of Extension
Our short-form mobile video team is looking for a User Support Associate to join the team. Our mission is to inspire creativity and bring joy. Our mission is to inspire and enrich people's lives by offering a home for creative expression and an experience that is genuine, joyful, and positive. The team helps ensure that the delivery is through all our communication efforts.
Responsibilities:
- Respond efficiently and accurately to users who reach out for support.
- Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
- Learn and utilize support tools and software appropriately.
- Sort through user feedback from multiple channels.
- 1-2 years of experience providing exceptional customer service via email/written channels.
- Strong written communication skills (written fluency in multiple languages is a plus)
- Proficiency with computers and strong typing skills
- First class time management and decision-making skills
- IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. https://intelliprogroup.com/
Inclusivity Commitment: IntelliPro embraces candidates of all abilities and is dedicated to ensuring that our hiring and interview processes accommodate the needs of all applicants.
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