What are the responsibilities and job description for the Call Center Agent position at Intercambio Express, Inc.?
InterCambio Express, Inc is a rabidly growing company. We strive to provide the best customer service. If you like interacting with people than you should apply with us!
Call Center Agent Job Responsibilities:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Call Center Agent Qualifications / Skills:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
- Previous customer service experience, especially in particular industry, a plus.
- Must be bilingual (Spanish/English)
Job Type: Full-time
Pay: $11.00 per hour
Job Type: Full-time
Pay: $11.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Elkhart, IN 46516: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have basic computer knowledge?
Education:
- High school or equivalent (Preferred)
Language:
- Spanish/English (Required)
Work Location: One location
Salary : $11 - $0
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