What are the responsibilities and job description for the Audio Visual Service Technician 3 position at Intereum?
Description
WHO WE ARE: Through our offering of furniture, walls, and audio-visual solutions, the I3 Group is on a mission to transform the way people work, learn and heal across the Midwest. Our company is fueled by the synergy of two Certified Platinum MillerKnoll dealers, Interior Investments (IL, WI, MO) and Intereum (MN). The I3 Group places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.
OUR CORE VALUES: Accountable | Resilient| Service | Passion
Accountabilities
WHO WE ARE: Through our offering of furniture, walls, and audio-visual solutions, the I3 Group is on a mission to transform the way people work, learn and heal across the Midwest. Our company is fueled by the synergy of two Certified Platinum MillerKnoll dealers, Interior Investments (IL, WI, MO) and Intereum (MN). The I3 Group places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.
OUR CORE VALUES: Accountable | Resilient| Service | Passion
Accountabilities
- Service existing Audio Visual (AV) systems
- Supplement and support AV service tickets
- Ensure quality and working solution
- Remote Support
- Troubleshoot with external and internal resources remotely.
- Remotely diagnose client systems and provide solutions that do not require a service technician’s physical presence.
- Tier 2 escalation.
- Triage support tickets.
- Internal showroom AV support.
- Communicate completion or open issue(s) with Service Coordinator.
- Clean up work areas at customer sites and secure tools at the end of each day.
- Proactively learn program and application knowledge pertaining to products offered.
- Complete and file service call tickets.
- Provide backup support to the AV Service Help Desk with service tickets and RMA tracking.
- Provide back up support for other Service Technicians.
- Other duties as assigned by manager.
- 5 years of experience in AV service or a technician role.
- Expert knowledge of Crestron, Q-Sys, and Shure Software.
- Expert knowledge of commercial AV.
- QSC level 2 and Dante level 2 certification preferred, but not required.
- Advance troubleshooting abilities.
- Ability to read and understand schematics.
- Ability to travel to customer sites.
- Physical ability to lift 50lbs, squat, kneel and climb ladders from 8-12 ft.
- Comfortability working in ceilings and tight spaces.
- Comfortability sitting for an extended period of time.
- Ability to take multiple support calls a day.
- Customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- Knowledge and ability to safely use power tools and hand tools.
- Organization, attention to detail, and ability to multitask.
- Demonstrated ability to work without direct supervision.
- Experience with audio visual presentation equipment.
- CTS or PLT certification preferred.
- A State-of-the-Art Facility with plenty of free parking, incredible technology throughout, and a multitude of workspaces at your disposal
- Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
- Quarterly All Company Meetings
- Paid Holidays
- Paid Time Off
- Paid Parental Leave
- Medical, Dental and Vision Benefits
- Seasonal Onsite Flu Shot Clinic
- Employer Paid Long Term Disability and Life Insurance
- 401K with Employer Match
- Community Service opportunities
- Company social hours
- Ability to use your talents and strengths to make a positive impact
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