What are the responsibilities and job description for the Scheduling Coordinator position at Interior Logic Group?
Job Description
Job DescriptionCompany Description
Crew2 is a subsidiary of Interior Logic Group that partners with The Home Depot to assist with residential installations. The Scheduling Coordinator / Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.
Responsibilities:
- Customer Experience
- Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
- Connecting with customers to discuss installation timeframes and manage expectations
- Responding to incoming customer calls
- Following up with customers once work is completed to ensure complete satisfaction
- Serves as a primary contact and problem solver for customers when issues arise
- Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
- Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
- Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
- Interaction with Installers
- Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
- Dispatching work orders to service providers
- Connecting with customers to manage expectations and ensure preparedness
- Ensuring that work is completed and customer is completely satisfied
- Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
- Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
- Ensures that providers are paid on a timely and accurate basis
- Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
- Production Team Partnership
- Participates in and supports the Production Team in a way that allows people to be their best
- Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart
Job Requirements:
- Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
- Excellent communication skills – verbal and written
- Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
- Customer-focused; continuously seeks excellence and understands how to create it
- Knowledge of Crew2’s programs and services
- Building trades experience
- Strong problem-solving experience and skill
- Creative and resourceful
- Able to manage multiple, sometimes conflicting demands
- Software and order processing systems
We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.
Company Description
We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.
Location/Region: Indianapolis, IN
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