Customer Service Auxiliary SDU II

CUSTOMER SERVICE REPRESENTATIVE II

Systems & Methods, Inc. (SMI)

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 52nd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Position Overview

Customer Service Representatives II is responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements.

Other duties, as assigned.

Key Functions/Basic Duties:

• Research and process returned warrants (i.e. payments)
• Process and document new court orders and forms
• Create new and maintain existing child support cases.
• Review and process applications for Direct Deposit and the Texas Payment Card program.
• Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed.
• Assist employers with electronic payment options.
• Conduct outreach to employer and other states to convert them to an electronic payment method

Desired Knowledge and Abilities:

Knowledge of:

• Customer service techniques
• Modern office practices, procedures, and equipment
• Record-keeping techniques

Ability to:

• Pay attention to detail
• Accurately key data
• Work independently with little direction and as a team member in a fast-paced environment
• Communicate effectively, both orally and in writing
• Establish and maintain effective working relationships
• Meet stringent schedules and timelines
• Work confidentially with discretion
• To apply interpersonal skills using tact, patience, and courtesy
• Work varied schedules and overtime hours, as necessary

Education and/or Experience:

• High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field

OR

• An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work

Language Skills:

• Must be fluent in English

Computer Skills

• Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

Perks:

• Work from home!
• Set schedule: Monday - Friday must be available between 7:00am - 6:00pm CT 
• Gym Membership Reimbursements
• Career Growth Opportunities
• Exciting, Fun and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family
  
  We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets