What are the responsibilities and job description for the Quality Analyst position at Internal Revenue Service?
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov
Qualifications:
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-9 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes Experience in Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Correspondence Imagining System (CIS) or Electronic Fraud Detection System (EFDS) in order to analyze taxpayer data. Experience assisting taxpayers through telephone contact or correspondence involving tax related issues and adhering to disclosure procedures as well as knowledge of adjustment procedures, including Identity Theft and Fraud Procedures, statute procedures and unpostable research. Experience working, researching accounts; Experience coding quality review into the National Quality Review System (NQRS) or Embedded Quality Review System (EQRS). Experience applying the methods, precedents, and guidelines related to individual and/or business accounts. Experience utilizing self-directed inventory management procedures to complete reviews and conduct research; Experience using knowledge of cross-functional programs and their interrelationship with assigned program to conduct pre-selected reviews. Experience using technical methods and practices such as program analysis, process analysis, management reporting procedures and available system capabilities to resolve operating problems, and provide statistical data or other management information reports; Experience in recognizing tax issues that impact assigned programs in order to make recommendations; Experience using oral and written communications to exchange information, to prepare reports, explaining program differences and recommending improvements and/or corrective action.
OR
You may substitute education for specialized experience as follows: Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work.
OR
Two years of progressively higher level graduate education leading to such a degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work.
OR
LLB or JD, if related.
OR
You may qualify by a combination of experience and education.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
For more information on qualifications please refer to OPM's Qualifications Standards.
Responsibilities:
WHAT IS THE WAGE & INVESTMENT (WI) DIVISION?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
1 Vacancy will be filled in the following specialty areas:
Wage and Investment, RICS-Return Integrity and Compliance Services.
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- Monitors telephone calls and/or reviews paper cases, evaluating the effectiveness of contacts/paper cases; independently determine functions requiring additional reviews; and forwards those recommendations to the Quality Assurance, Compliance Program Manager, or PAS.
- Conducts reviews of work processes, programs, studies of workflow, etc. in order to achieve the objectives outlined by the Manager, PAS, Compliance, or the Quality Assurance Program Manager.
- Uses monitors, reviewed cases, programs, work process or workflow studies to prepare reports summarizing activities and identifying quality problem areas and recommends solutions for problems.
- Uses quality information as well as local diagnostic reports to identify trends affecting quality.
- Makes presentations and briefs the Quality Assurance, PAS, or Compliance Program Manager concerning program problems, and seeks management approval and cooperation in implementing quality enhancement activities.
Salary : $57,118 - $86,780
