Account Manager

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

The Caleb Brett team provides cargo inspection and analytical assessment to the world’s petroleum, mining, minerals and biofuels industries. With solutions based on years of expertise, innovation and advanced analytical capabilities, we help customers optimize return on cargoes and help them resolve difficult technical challenges

What You Will Do On The Job, As Account Manager:

• Coordinate the involvement of all stakeholders including company personnel, support, service, and management resources, to meet account performance objectives and clients’ expectations.

• Maintain database / visual map of the relationships Intertek holds with the client

• Develop trusted advisor status with key customer stakeholders.

• Proactively assesses, clarifies, and validates customer needs on an ongoing basis

. • Ensure that the customer satisfaction expectations are met

• Ensure client receives necessary timely information (KPIs, HSE data, etc.) Plan the account and deliver sales targets

• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.

• Create, maintain and drive an opportunities pipeline for each account.

• Monitor sales performance and account health, including accounts receivables

• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts

• Manage tenders, contract renewals and contract performance

• Where necessary, write business cases for investments needs to realise key opportunities

• Identify marketing needs

• Identify and drive integrated opportunities across business lines. Facilitate performance dialogues

• Chair monthly key account meetings with CB EMEA Sales Director and be ready to support and / or replace the GKAM for quarterly account meetings with EVP and CEO

• Holds physical or online Key Account Manager team meetings at least twice per year.

• Support quarterly cross-business line meetings for the account Create fact-based insight

• Continuously refresh fact-based operational and financial performance of the key account (Phoenix data, i connect , Navarik), conduct benchmarking and identify trends, outliers, market intelligence

What It Takes To Be Successful In This Role:

• University undergraduate degree.

• Demonstrable industry experience preferably within energy background in multi-national environment.

• Demonstrable KAM experience including senior customer relationships.

• Experienced people leader.

• Advanced sales skills.

• Interpersonal skills.

• Multi-cultural sensitivity.

• Excellent communication skills both verbal and written

• Organized and analytical, commercial savvy, strong negotiation skill, contractual awareness.

• Ability to work under strict time constraints and pressure.

• Comfortable to work multi-tasks environment.

• Interest for technically-oriented business world.

• Comfortable with IT tools (CRM, PPT, Excel…).

• Willingness to travel internationally. Preferred skills

• Fluent Spanish speaker preferred

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .

What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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