CLIENT SERVICES DIRECTOR

INTOUCH GROUP is a full-service network, providing a diverse suite of capabilities for our clients, including creative services, media buying, enterprise solutions and data analytics.   At Intouch, we offer innovative solutions to life science companies that want to connect with consumers, healthcare professionals and payers. We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.   The Intouch affiliates within the Intouch Group network include: Intouch Solutions, Intouch Proto, Intouch Seven, Intouch Oxygen, Intouch International, Intouch B2D, Intouch Media, Intouch Analytics, Intouch Market Access and Intouch MedComm. Client Services Director This role is accountable for overall client satisfaction, health of the relationship and organic growth within their portfolio of clients. To this end, the Client Services Director is accountable for owning business and strategic requirements across clients at both the enterprise and brand levels to connect the dots between strategy and technology and drive business transformation initiatives. The Client Services Director role is the driver of cross-functional teams. This role serves as a proxy for the client with internal teams and a proxy for the team with the client to ensure that project outcomes deliver against goals and scope, while providing transparency and managing client expectations. The Client Services Director is also expected to support new business activities and must be comfortable in a create-on-demand environment where storytelling will be a strong success factor. We are looking for strong Client Services professionals who have knowledge of modern marketing best practices, technology enablers, business transformation and change management philosophies. #LI-BH1 On Oct. 20, 2021, Intouch Group and EVERSANA announced their intention to join forces; EVERSANA’s acquisition of Intouch is expected to be closed by the end of 2021. We are proud to be an equal opportunity employer.