What are the responsibilities and job description for the Senior Campus Coordinator position at IntouchCX?
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
As the Senior Campus Coordinator, you will oversee the day-to-day Campus Operations to ensure the campus facilities are operating smoothly and supporting the culture of IntouchCX. The ideal candidate will oversee the Facilities staff and contractors to create a clean, safe and on-brand campus.
As Senior Campus Coordinator, You Will…
- Work with Building Management to ensure campus meets health and safety requirements and legislative compliance for the facility
- Respond to needs of internal customers for facilities related requests, and be able to address and complete tickets assigned in a timely manner
- Coordinate client, sales, and guest associate visits including any related travel logistics to ensure a smooth visit
- Ensure projects are completed by staff and contractors including build outs, furniture assembly, etc
- Janitorial liaison - weekly walk-throughs and follow up
- Respond to campus emergencies and urgent issues as they arise, and ensure measures are in place for off hours/emergency support
- Maintain list of vendor contracts for outsourced services, get project quotes, and place service calls and installation requests
- Oversee building security as it relates to vendors/onsite coverage, fobs, and name tags
- Assist with shipping & receiving, as needed (including crating equipment for shipment)
- Ensure that conference rooms are organized and cable management is tidy
- Inspect building grounds and equipment for unsafe or malfunctioning conditions, and coordinate generator testing
- Monitor landscaping, common area, and parking
- Follow expense processes to procure items for the facility and visits
- Coordinate reception, security, maintenance, mail, deliveries, cleaning, catering, waste disposal and recycling
- Additional administrative duties as required
