Network Technician

INTREPID FIBER NETWORKS

ABOUT US

We at Intrepid Fiber believe everyone has the right to access the Internet, no matter where they live or their socioeconomic status. Our vision is to become the nation’s most prolific developer of fiber-to-the-home infrastructure. Intrepid is working with local municipalities to integrate the digital infrastructure necessary to afford consumers more choices, more accessibility, and better value by connecting to the Internet services that enable them to live their best lives.

For more information, please visit our website at: https://www.intrepidfiber.com

JOB TITLE: Network Technician

Reports To: Director of Construction Status: FTE, STI Eligible

SUMMARY

This position is primarily responsible for the installation, repair, and maintenance of a fiber-based telecommunications networks in one or more geographical locations, including responding to maintenance requests regarding system outages and failures as well as deployment of network equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following:

· Performing installation, testing, and commissioning of network equipment.

· Troubleshooting system failures and outages on the network and working to restore services in an expeditious manner.

· Monitoring and evaluating network performance to maintain and improve service levels.

· Engaging with and managing third party partners that are responsible for the oversight, restoration, and recovery of the network.

· Managing the customer installation process and engaging directly with the vendors and customers as needed to ensure a positive customer experience.

· Scheduling and managing upgrades and maintenance to the network with either no impact or known and defined impact to the service network.

· Ensuring financial management controls (from order-to-bill) and additional assurance needs considering all stakeholders, internal and external.

· Other duties as assigned.

ACCOUNTABILITY:

Accountable for ensuring uptime of the network infrastructure and customer delivering network while minimizing operational expenses for Intrepid by managing installation, repair, and maintenance.

SUPERVISORY RESPONSIBILITIES:

This job has no direct supervisory responsibilities.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

§ Design – Uses feedback to modify designs; applies design principles; demonstrates attention to detail.

§ Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

§ Project Management – Communicates changes and progress; completes projects on time and budget.

§ Technical Skills – Strives to continuously build knowledge and skills.

Interpersonal

§ Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; meets commitments.

§ Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality.

§ Oral Communication – Listens and gets clarification; responds well to questions; participates in meetings.

§ Written Communication – Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

§ Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Leadership

§ Leadership – Exhibits confidence in self and others.

§ Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

§ Partnership – Building a strong working relationship within the team and develops trust.

§ Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

§ Cost Consciousness – Works within approved budget; develops and implements cost saving measures; conserves organizational resources.

§ Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

§ Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

§ Organizational support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

§ Strategic Thinking – Adapts strategy to changing conditions.

Self-management

§ Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

§ Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

§ Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

§ Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

§ Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

§ Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

§ Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

§ Attendance/Punctuality – Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

§ Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

§ Initiative – Asks for and offers help when needed.

BUSINESS RELATED CONTACTS:

Engineering and Construction vendors, materials vendors and suppliers, rights-of-way and municipal, state, and federal authorities, third party agencies, as well as utility companies.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

1-2 years experience in a related field and position, with 5 years related directly to maintaining, operating, and installation equipment in a large fiber-based network preferred.

Technical degree with related field of study preferred.

LANGUAGE SKILLS:

Fluent in English language is required, and ability to speak/write in Spanish and other languages is desirable. Ability to read and comprehend instructions, correspondence, and memos. Ability to write detailed and instructive correspondence. Ability to effectively present information in one-on-one and large group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to perform simple through complex mathematical analysis as related to the field of interest. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word) and Electronic Mail Software (Outlook), presentation software (PowerPoint), scheduling software (Project), design software (Vizio, others), and project management and financial software.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid, unrestricted drivers license

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 75 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The intended role will be based in the field with travel to project locations as required. While performing the duties of this job, the employee may be exposed to moving mechanical parts and machinery, as well as extreme heat and cold for periods of time.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pueblo, CO: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location