Trust and Safety Investigator

What you'll bring

• 4 years complex financial crime investigative experience; and or 3 years Intelligence Analysis or Law Enforcement experience working financial crimes
• BA/BS degree preferred or equivalent experience
• Certified Fraud Examiner (CFE) designation and/or Certified Anti Money Laundering Specialist (ACAMS) a plus
• Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
• Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
• Excellent oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels of management
• Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, Google Sheets, Google Doc, etc.)
• Customer-focused, with a passion for delivering the best possible customer experience
• High level of professionalism, self-motivation and sense of urgency
• Change agent and a facilitative team leader with a strong desire to achieve results
• Ability to operate independently, manage multiple competing priorities with difficult deadlines, and exhibit a sense of urgency when necessary is a must
• Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations
• Ability to maintain composure under pressure and make sound decisions

• Self motivated and able to work with minimal guidance in a high pressure environment
• Very comfortable exercising judgement based on experience within a highly ambiguous environment
• Inquisitive nature; ability to think objectively and avoid
• Communication skills, both written and verbal,
• Advanced research and analytical skills, business acumen, strategic and creative thinking, strong project leadership skills and multi-tasking capabilities;
• Expert oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels of management.
• Ability to handle multiple projects simultaneously in a fast-paced and dynamic financial services environment;
• Provide suggestions and demonstrate problem solving abilities.
• Excellent project management, organizational, presentation and interpersonal skills.
• Ability to maintain composure under pressure and make sound decisions.
• Display a high level of professional judgment, commitment, integrity, and teamwork.
• Strong collaboration skills and ability to positively influence teams through a climate of change.
• Results oriented with the ability to identify the long-term effects of decisions/solutions on customers and the business.
• Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.).

How you will lead

• Conducting an end-to-end and meticulous review of high risk activity
• Conduct fact finding interviews with customers and other relevant stakeholders
• Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required
• Collaborate across teams to identify, research, and recommend solutions to investigative matters
• Interprets and responds to data and makes recommendations for improvements
• Recommend actions and process changes to drive solutions that align with the One Intuit Ecosystem
• Conduct root cause analysis and investigations in response to escalations and incidents
• Be able to break down complex issues into clear action items
• Constantly strive for process improvement whilst keeping the customer at the forefront of your mind
• Support the development and improvement of internal tools by providing operational insights and subject matter expertise.
• Ability to recognize and escalate matters appropriately when faced with progress blockers
• Ability to prioritize and focus on the work that contributes the most to accomplishing Intuit’s Big Bets