Sr Technical Writer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. 

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.  

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care. 

Job Description

Primary Function of Position:

The ideal candidate will have proven experience in TechOPS or DevOPS engineering within a regulated environment, to provide technical documentation and technical project management oversight for internal, cross-functional, and compliance related projects in Cloud and On-Prem infrastructure projects related to cybersecurity, Networking, Database, and Privacy.

Roles and Responsibilities:

Focusing on delivering projects with minimum impact to resources and with operational effectiveness. Responsibilities will include Technical Writing, documentation releases, and driving efficient project releases, driving team collaboration, and bringing value to engineering teams through strong facilitation, communications, and problem-solving skills. This position will work collaboratively with Quality, Document Control, Infrastructure Engineers, Developers, Database Engineers, QA Testers, Network Engineers, Cybersecurity Engineers and Privacy Engineers throughout the software lifecycle in delivering best in class technical infrastructure to support product delivery.

• Participate in the development, execution, maintenance and support of Infrastructure release management and operations
• Write technical documents such as SOP, DOP, WI, templates, forms, and runbooks
• Interact collaboratively with internal customers and cross functional teams to develop content, gain approvals, release project documentation and resolve documentation issues
• Establish and maintain efficient reporting, monitoring, and metrics in partnership with Site Reliability Engineer(s)
• Manage and drive consensus, alignment, and agreement between multiple interdependent teams to meet customer needs in a timely manner.
• Facilitate team collaboration and team effectiveness towards meeting same goals and timelines
• Facilitate meetings effectively to accomplish cross-functional team milestones
• Provide technical project management guidance and direction to drive project completion
• Create as appropriate project charters, scoping documents, communication plans, status reports, work breakdown structures, and other relevant documentation
• Train others in the Technical Writing skillset and in the Technical Project Management skillset

Qualifications

Skills/Job Requirements:

Competency Requirements: (Competency is based on: education, training, skills and experience.)

To adequately perform the responsibilities of this position the individual must:

• Experience with current versions of standard authoring tools, including MS Word
• Working knowledge of MS Suite
• Excellent communication skills, facilitation skills, and presentation skills required
• Strong writing and grammar skills in areas of content development and writing style. Analytical ability to swiftly grasp and effectively communicate complex technical engineering concepts.
• Organizational skills and ability to manage deliverables under tight deadlines, set priorities, and manage time effectively
• Strong team player with the ability to quickly develop and foster cross-functional relationships and train other members of the team in the Technical Project Management skillset and in Technical Writing
• Minimum 8-10 years CS, TechOPS, DevOPS, Systems/Infrastructure, or related engineering experience
• Medical device experience preferred. Preferred experience working in Technical Operations teams, Development Operations teams, Privacy and Cybersecurity teams.
• Team player, able to interface with technical SME’s and business stakeholders across multiple disciplines to reach best possible outcomes
• Minimum B.S in engineering or a technical major and experience in leadership roles in product development, product management or a technology environment with 7 years in a Project Management capacity leading to complex business projects or driving process improvement initiatives
• Demonstrate clear understanding and proven application of project management principles
• Certifications preferred: PMI/PMP, Agile (CSPM, CSPO), or related
• Demonstrate ability to establish and meet goals, support and facilitate the work of others, and manage multiple projects/requests simultaneously with minimal direction.
• Excellent written and verbal communication skills with a proven ability to present information in a clear and concise manner to various technical, business stakeholder, and leadership audiences
• Ability to quickly learn new tools, drive process improvement and change management.
• Strong relationship building and communication skills and the ability to work varying levels of management. Ability to influence peers, managers and directors. Ability to effectively work in cross-functional teams.
• Demonstrated ability to understand, resolve and communicate technical and business issues.
• Organized and detail-oriented, with a high level of integrity and reliability
• Excellent analytical, problem-solving skills and attention to detail; mission-critical production support experience
• Location: Sunnyvale, CA; Santa Barbara, CA; Norcross, GA
• Travel: 0%

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role. 

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.