IT Support Associate (II-III)

Location: New Haven, CT

Benefits: At Invicro you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave, and generous paid time off (PTO) program. You can learn more about the benefits here.

Overview:

The IT Support Associate will provide Tier II-III technical assistance to the internal users at Invicro while managing a web-based “technical support platform”. This role will also assist in documenting, organizing, modifying, and supporting Invicro’s line of business applications. This is a highly visible role that requires strong communication skills (both written and verbal), customer-centric attitude, and technical mindset.

 Essential Job Functions:

• Provide first & second Help Desk support to end users on a variety of issues and identify, research and resolve technical problems.
• Monitor helpdesk line and ticket system, log service requests, and handle or distribute service requests.
• Troubleshoot and identify sources of hardware/software issues; take corrective action
• Repair computer systems, peripherals, printers, and other related IT devices
• Assist with researching new products and
• Collaborate with IT infrastructure team on new implementations or technical troubleshooting
• Maintain and control asset and inventory listings company-wide
• Facilitate healthy communication and departmental relationships
• Maintain and control technology-related documentation, technical materials, and publications
• Manage software registrations, warranty and support agreement information.
• Work with hardware and software vendors to troubleshoot technical issues.
• Perform administrative and assume project responsibilities as assigned

 Qualifications and Skills:

• Demonstrated ability willingness to perform hands on work, acquire new knowledge, and learn new skills are required.
• Ability to function well and independently and in a fast-paced R&D environment, set priorities to accomplish multiple tasks within deadlines, and adapt quickly to ever changing needs to support current research projects in a highly focused and self-motivated manner.
• Experience with the discovery and evaluation of PET tracers, including the radiosynthesis, HPLC purification and quality control for PET in vivo imaging highly desired ability to build strong relationships with peers.
• Good knowledge of cGMP and USP.
• Detail oriented and good analytical thinking.
• Ability to understand oral and written communications and ability to express results accurately and promptly.
• Works in environment with radiopharmaceuticals.
• Work in ISO classified environment under strict gowning requirement.
• May need to lift up to 65 lbs.
• Work with bodily fluids.
• Rare erratic schedule requirements that may include working in the evening, on weekend or holidays.

 Experience and Education:

• Bachelor's degree in computer technology, or equivalent combination of training and experience
• Minimum of 3 to 4 years’ experience supporting business class hardware and software
• Excellent organization and communication skills, written and verbal (For example, able to communicate technical issues to non-technical people)
• Strong understanding of Microsoft operating systems and productivity software such as Word, Excel and Outlook
• Basic understanding of Virtualization technologies
• Multi-tasking capabilities, negotiates conflicts, troubleshoots
• Must be onsite atleast 2 days/week.

Characteristics:

• Committed to learning and growing with the IT organization, focused on continuous improvement.
• A great team player and also capable of working independently.
• A self-starter and an active doer
• Strong sense of urgency; flexible and adaptable; ability to prioritize and multitask.
• Excellent organizational and communication skills (written and verbal) including the ability to communicate technical issues to non-technical people.

What We Offer:

• Competitive salary
• Full Benefits 
• 401k with generous matching
• Flexible vacation policy

Invicro is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.