UPS Support Specialist

lnXpress Global Ltd, a top-ranked international franchise company located in South Jordan, is seeking a detail oriented UPS Support Specialist. As a UPS Support Specialist your role will be to work colesly with carrier partners, franchisees and internal staff to enhance the customer experience by providing a quick and accurate resolution. You will be responsible for managing and documenting current processes to identify areas to increase efficiency. This position will be reporting to the Help Desk Manager.

Key Responsibilities:

• Review and resolve emails, phone calls, and tickets quickly and accurately
• Research and resolve complex inquiries
• Gain an expert level understanding of UPS processes within InXpress Document current processes
• Document areas for improvements within current process
• Work closely with franchisees, internal staff, and carrier partners to resolve inquiries to continuously improve processes
• Ability to work in a fast paced environment

Required Qualifications:

• High School Diploma required
• Customer service experience
• 1-3 years experience taking escalated calls
• Experience resolving complex inquiries
• High degree of accuracy and attention to detail
• Ability to work independently with little instruction and can adapt to change
• Good communications and teamwork
• Strong critical thinking and problem solving skills
• Knowledge of Microsoft Excel (Preferred)
• Knowledge in shipping (Preferred)

What We Offer:

• Full-Time position with a competitive salary.
• Medical, Dental, Vision, Disability, Life Insurance, and Pet Insurance
• 401K with company match.
• Collaborative team culture

Who We Are:

Since 1999 lnXpress has served international customers with complete, customizable shipping solutions. The U.S. division of the company is headquartered in South Jordan, Utah. Our online shipping software provides a fully automated shipping process, and franchise owners around the world deliver best-in-class customer service. As DHL's largest shipping partners, and only one of two authorized UPS resellers, lnXpress Americas provides heavily discounted shipping to our customers by leveraging small volume shippers into large volume discounts. Our buying power allows us to negotiate preferential rates with carriers and pass massive savings on to our customers. lnXpress has been consistently ranked in the Franchise 500, ranked #1 in the category in several times. lnXpress is also ranked in the top 100 global franchise systems and received the Top 50 Franchisee Satisfaction Award.

InXpress is an Equal Opportunity Employer. At InXpress LLC (“InXpress”), we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our community. All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons. InXpress does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. InXpress offers reasonable accommodations for individuals with disabilities in the job application and hiring process. If you require an accommodation, please contact us at recruiting @ inxpress.com

Company Values

1. G – Gives back

2. R – Results driven

3. E – Energetic fun

4. A – All in

5. T – Targeted Improvement

InXpress Americas

10619 S Jordan Gateway Blvd

Suite 110

South Jordan, Utah 84095

US

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Work Location: In person

Salary : $17 - $19