Operations Associate

Operations Associate
The Operations Associate is responsible for all aspects of the order management processes, and is the main point of contact for customers. As part of the onsite Business Operations Team, you will be responsible for working with customers and responding to their written communication through emails and phone calls, providing customers with order acknowledgements and status updates, product information and shipping details, invoicing, and AR follow up. You will also act as a liaison between SonoSim Sales and Accounting Teams and customers' purchasing/procurement and AP. The successful candidate is eager to problem solve, empathetic and willing to listen, and is able to work cross functionally with Sales, Fulfillment, Member Success, Support, and Accounting team members.

Description

• Own the order management workflow, from orders generated to revenue received
• Ensure timely entry and completion of orders into Salesforce fulfillment queue, stressing accuracy and quality control of the order management lifecycle
• Work with SonoSim Sales Team, customer procurement, and purchasing to ensure required order documentation is issued
• Communicate with customers and SonoSim Sales team to ensure accurate shipping information
• Schedule, create, and track all customer and internal shipments - both outbound and inbound, domestic and international
• Assist accounting team members to finalize invoices and complete the order management lifecycle
• Work with SonoSim accounting team members and customer AP departments to ensure timely invoicing and payment are received
• Maintain up-to-date knowledge of SonoSim products: prices, delivery time, and new features as well as marketing and promotional items
• Provide excellent customer service throughout the entire customer experience, including return processing and assisting with assembling large orders subject to aggressive timelines
• Responsible for office management including serving as office liaison to team members, building management, and the public

Key Qualifications

• 1-2 years experience in order processing, procurement, and customer service or support
• Experience working in CRM (e.g. Salesforce) or ERP (e.g. SAP) system
• Detail-oriented, organized, self-starter, with the ability to prioritize workload
• Superior phone and written email etiquette
• Strong customer service and communication skills
• Effectively communicate with internal peers and management
• Ability to multitask in a fast-paced environment
• Excellent collaborative skills
• Ability to solve problems quickly and empathetically
• Adaptable to change
• Familiarity with ISO 9001:2015 and/or change management processes preferred
• Experience with Quickbooks Online preferred

Education

• Bachelor’s degree in accounting, communications, business, supply chain management, or related field

Compensation

• Salary range is $60,000 to $65,000 depending on skills and experience
• Healthcare, dental, and vision insurance
• Paid holidays

Work Arrangement

This role is fully onsite in the Santa Monica office located at 1738 Berkeley Street.