Sales Director / Community Relations Coordinator

We are looking to hire a Sales Director / Community Relations Coordinator for our beautiful location in Fort Gratiot, MI!

The primary purpose of this position is to increase occupancy by reaching out to leads, having meaningful conversations with them to educate them on Senior Living while helping them work through the tour and move in process. Well-qualified candidates will have experience in senior community and/or customer service.

Sales
1.Maintain up-to-date records of all communication with prospective customers and referral sources
2. Build positive and trusting relationships with prospects through:

• Listening to the needs of the prospect
• Asking questions to acquire more information about the prospect's situation and concerns
• Present the benefits of the Community to the prospect and how their needs will be met
• Introduce prospects and their families to other employees, residents, and families; provide opportunities for them to experience the benefits of the Community
• Follow-up with prospects regularly, based on their needs and time frame
• Guide the prospect to make a decision that best meets their needs
• Follow-up with the resident and the family after the move-in to ensure a positive experience

3. Schedule and perform quality tours of the building to create a personalized experience showing the value of the community and its amenities.
4. Maintain or exceed budgeted census.
5. Support outside sales and/or move in coordination as necessary
6. Any other tasks as directed by the Executive Director/Immediate Supervisor

QUALIFICATIONS & REQUIREMENTS:

● Three (3) years sales experience in the assisted living or customer service
retirement industry with a proven track record
● Computer savvy, familiar with sales programs
● Desire to work with older adults and their families
● Knowledge of federal and state laws pertaining to assisted living
● Must be willing to work a flexible schedule for tours, appointments, and consultations.

WHAT YOU CAN EXPECT FROM US

● Competitive Benefits & Pay
● Job training, development, and performance coaching & reviews.
● Management Commitment to your success


*Randall Residence is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to any characteristic protected by applicable law.