Desktop Technician

IPG Photonics
Oxford, MA Full Time
POSTED ON 12/31/2020 CLOSED ON 1/19/2021

What are the responsibilities and job description for the Desktop Technician position at IPG Photonics?

IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Desktop Migration Technician, you will be primarily responsible for the upgrade of Windows 7 desktops and laptops to Windows 10.

The ideal candidate is a diligent, hardworking individual who is able to communicate with customers to determine their needs, can work with little supervision, and is capable of delivering outstanding work at all times.

Responsibilities:
  • Upgrade or replace existing Windows 7 computers with Windows 10.
  • Migrate user profiles after migration.
  • Troubleshoot any migration-related issues.
  • Work with group leaders to determine any compatibility issues with Windows 10.
  • Perform troubleshooting activities to determine the cause and resolution of computer hardware and software problems.
  • Assess and take ownership of technical support tickets in the helpdesk ticketing system.

Qualifications:
  • Experience with Windows 7 to Windows 10 migrations.
  • 3+ years Microsoft Windows support experience.
  • 3+ years of Microsoft Office support experience.
  • 3+ years Active Directory support experience.
  • Strong communication skills.
  • SCCM experience a plus.
  • Manufacturing environment experience a plus.

To learn more about IPG and this Desktop Technician position, or other positions within our organization please click the following link: https://recruiting.adp.com/srccar/public/RTI.home?c=2179707&d=ExternalCareerSite&r=5000675017200#/

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22C.F.R. §120.15 are required. “US Person” includes US Citizen, lawful permanent resident, refugee, asylee.   License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B. This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22C.F.R. §120.15 are required. “US Person” includes US Citizen, lawful permanent resident, refugee, asylee.   License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B.

The following link will take you to the government site with the list of Country Group B: https://www.bis.doc.gov/index.php/documents/regulation-docs/452-supplement-no-1-to-part-740-country-groups/file
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